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	Cover image
General	paycargo-payment-flow.gif	General
Payments	paycargo-checkout-flow.gif	Payments & Finance
Container Payment Portal		Container Payment Portal
Pricing		Pricing

## Popular Articles {% content-ref url="/pages/Vhij7648TTTic1WsTCxG" %} [How to cancel or edit a transaction?](/payments-and-finance/cancellations-and-refunds/how-to-cancel-or-edit-a-transaction) {% endcontent-ref %} {% content-ref url="/pages/K3iYkC2tvhIm3vKEU7Mf" %} [Understanding PayCargo pricing and plans](/pricing/paycargo-cost) {% endcontent-ref %} {% content-ref url="/pages/zVZVXCtM351IieSCadyq" %} [Are payments processed on weekends or holidays?](/payments-and-finance/application-and-remittance/holidays-and-weekend-payments) {% endcontent-ref %} {% content-ref url="/pages/6nw18TgJveSiywffxrhP" %} [What is the cutoff time to process a payment?](/payments-and-finance/application-and-remittance/cutoff-times) {% endcontent-ref %} {% content-ref url="/pages/3SsrnCnrRxkj7hSmFP0z" %} [Account Information](/general/account-information) {% endcontent-ref %} # What is PayCargo? ### Overview [**PayCargo**](https://paycargo.com/) is the first neutral online freight payment system created for the global shipping industry. It enables carriers, freight forwarders, and companies in the logistics industry to settle accounts quickly, securely, and reliably—all on a single, standardized platform. Designed to be simple and flexible, the PayCargo system can be implemented without capital investment and works seamlessly with any existing legacy system. By enabling same-day transactions, it helps companies move cargo faster and improve operational efficiency.

### How it works The PayCargo platform connects all key players in the shipping and logistics ecosystem: * **Payers** (e.g., freight forwarders, importers, or shippers) can submit secure payments directly through the platform. * **Vendors** (e.g., airlines, ocean carriers, terminals, and ground handlers) receive real-time payment notifications, which allow them to release cargo quickly. * **Freight Brokers** benefit from faster settlements, improved visibility, and better cash flow management. The process eliminates the delays and manual steps associated with checks or traditional bank transfers—accelerating both payments and cargo release. {% @arcade/embed url="" flowId="YfSDCo3ncweWlQbwIJqK" %} {% @arcade/embed url="" flowId="0Y79tcLmBbvBt2zwHKIo" %} ### Key benefits **Faster Transactions:** Payments are processed in minutes, helping speed up cargo release. **Secure Platform:** Built with robust security standards to protect financial information. **Operational Efficiency:** Reduces manual processes and administrative work. **Seamless Integration:** Works alongside your current systems without major changes. **No Capital Investment:** Easy to adopt and scale without additional infrastructure costs. ### Related questions

Who can use the PayCargo platform?

The system is available to **Payers**, **Vendors**, and **Freight Brokers** involved in global shipping and logistics.

When can I access the system?

The PayCargo platform is available 24 hours a day, seven days a week.

What are the main benefits?

Faster payment processing, improved visibility, and reduced administrative costs.

Does it integrate with my existing system?

Yes. PayCargo is designed to work alongside most existing freight management platforms.

Who can I contact for help?

The PayCargo Support team is available 24/7 to assist with any questions or concerns. Whether you need help with a payment, troubleshooting, or connecting directly with a PayCargo representative, our team is here to support you. Please contact us at [**support@paycargo.com**](mailto:support@paycargo.com) or call [**(888) 250-7778**](tel:+1$888$250-7778) for assistance.

# Copy of What is PayCargo? ### Overview [**PayCargo**](https://paycargo.com/) is the first neutral online freight payment system created for the global shipping industry. It enables carriers, freight forwarders, and companies in the logistics industry to settle accounts quickly, securely, and reliably—all on a single, standardized platform. Designed to be simple and flexible, the PayCargo system can be implemented without capital investment and works seamlessly with any existing legacy system. Enabling same-day transactions helps companies move cargo faster and improve operational efficiency. ### How it works The PayCargo platform connects all key players in the shipping and logistics ecosystem: [**Payers**](broken://pages/p8xWfdJOZAfH0U5aYuGY) (e.g., freight forwarders, importers, shippers) can submit secure payments directly through the platform. [**Vendors**](broken://pages/ZTNfa8waWK1Z8c55QWs9) (e.g., airlines, ocean carriers, terminals, ground handlers) receive real-time payment notifications, which allow them to release cargo quickly. {% hint style="warning" icon="bolt-lightning" %} The process eliminates the delays and manual steps associated with checks or traditional bank transfers— accelerating both payments and cargo release. {% endhint %} ### Key benefits | Faster Transactions | Secure Platform | Operational Efficiency | Seamless Integration | No Capital Investment | | ------------------------------------------------------------------ | ---------------------------------------------------------------------- | ------------------------------------------------- | ----------------------------------------------------------- | ---------------------------------------------------------------- | | Payments are processed in minutes, helping speed up cargo release. | Built with robust security standards to protect financial information. | Reduces manual processes and administrative work. | Works alongside your current systems without major changes. | Easy to adopt and scale without additional infrastructure costs. | ### Related questions

Who can use the PayCargo platform?

The system is available to all sectors associated with global shipping and logistics, including but not limited to: freight forwarders, importers, shippers, airlines, ocean carriers, terminals, and ground handlers.

When can I access the system?

The PayCargo platform is available 24 hours a day, seven days a week.

What are the main benefits?

Faster payment processing, improved visibility, and reduced administrative costs.

Does it integrate with my existing system?

Yes. PayCargo is designed to work alongside most existing freight management platforms.

Who can I contact for help?

# What is an Overnight Limit? ### Overview An **Overnight Limit** is a feature that allows a payer to approve transactions using ACH up to a specific amount over a three-business-day period. Approved transactions reserve part of this limit until they clear at the end of the processing window. * All accounts are subject to a **minimum overnight limit of $3,000** upon sign-up.

### How it works — increasing limit 1. **Log in:** Sign in to your PayCargo account using your registered username and password. 2. **Access funds:** Navigate to **Funds** from the dashboard or main menu to view your current Overnight Limit availability. 3. **Increase limit:** Review your used and available funds, then select **Increase Overnight Limit** if additional capacity is needed. Complete the request form by filling in all required fields. 4. **Submit your request:** Send your request to PayCargo’s Support Team. A confirmation message will appear once submitted, and the team will follow up with next steps. {% @arcade/embed url="" flowId="f6ZEMCEdAh1teTAOXJMW" %} **Applies to ACH Payer accounts only:** This limit is available to all registered ACH Payers **Temporary reservation of funds:** When a transaction is approved, the corresponding amount is temporarily reserved against your available overnight limit until the transaction clears **Cleared Limit:** Once the transaction completes, the reserved funds are released and become available for new approvals This structure helps payers manage payment volume efficiently while maintaining secure financial controls. ### Related questions

What determines the overnight limit?

The right to manage and set the overnight limit on payers' accounts is reserved for PayCargo Support Specialist team based on account history and financial standing.

Are there any alternatives to the Overnight Limit?

If not paying using ACH, you could use any other payment methods, such as credit card or PayCargo Credit.

# What is the Credit Card Limit? ### Overview The **Credit Card Limit** allows payers to approve credit card transactions up to a set dollar amount within a rolling three-business-day period. This limit helps prevent overpayments, reduces the need for cancellations or refunds, and provides more controlled payment activity. * Transactions can be approved using a credit card up to your assigned limit within the three-business-day window. * All accounts are subject to a **minimum credit card limit of $5,000**. * Once the limit is reached, additional credit card approvals will not be available until the rolling period resets or the limit is increased.

### How it works 1. **Log in:** Sign in to your PayCargo account using your registered username and password. 2. **Access funds:** Navigate to **Funds** from the dashboard or main menu to view your current credit card limit. 3. **Increase limit:** Review your used and available funds, and select **Increase Credit Card Limit** if additional capacity is needed. Complete all required fields on the request form. 4. **Submit your request:** Send your request to PayCargo’s Support Team. A confirmation message will appear once submitted, and the team will follow up with next steps. {% @arcade/embed url="" flowId="ljJjVNyvIPMAdn2J7fUy" %} **Controlled spending:** Provides controlled spending and reduces overpayment risk **Transaction management:** Supports smoother transaction management and minimizes cancellations or refunds **Transparent payments:** Ensures transparency with rolling three-day tracking of approved credit card usage Once the limit is reached, additional credit card approvals will not be available until the rolling period resets or the limit is adjusted ### Related questions

What determines the credit card limit?

The right to manage and set the credit card limit on payers' accounts is reserved for PayCargo Support Specialist team based on account history and financial standing.

Can I make split payments if my credit card limit cannot be increased?

If the invoice you need to pay is over your credit card limit, you can make split payments on PayCargo.

# What is Same Day Release? ### Overview Vendors enrolled in **PayCargo’s Same-Day Release** policy can apply approved payments within 1–2 hours of receiving the approval email alert. A yellow lightning bolt next to the vendor’s name indicates that this feature is enabled.

### How it works 1. **Payer Approval:** The payer approves a payment through PayCargo. 2. **Vendor Notification:** An approval alert is sent to the vendor. 3. **Payment Application:** The vendor applies the payment within 1–2 hours of receiving the alert. 4. **Shipment Release:** Once applied, shipments can be released the same day. View the demo below to learn how to activate this feature in your vendor's account. {% @arcade/embed url="" flowId="5ZhftOGgQbiUepggc2Wj" %} ### Key benefits **For Payers:** Shipments can be released on the same day payments are approved **For Vendors:** No cost to receive funds through PayCargo No cost to enable Same Day Release All approved payments are guaranteed to arrive via ACH by 10 AM EST the following business day The Customer Experience team can assist with edits or voids before the 6 PM EST daily cutoff. ### Related questions

Does Same-Day Release guarantee shipment release at all terminals?

Same Day Release Vendors are expected to release cargo within hours of payment once confirmation is received. In certain situations where immediate release is not possible, payers may contact PayCargo Support for assistance.

Is there a cost for using Same-Day Release?

There is no cost to Payers or Vendors for using the Same-Day Release feature.

# Account Information # How to update my bank account ### Overview For security and verification purposes, **bank account updates** on PayCargo must be completed with assistance from the Support Team. This process helps ensure that all changes are authorized, accurate, and properly linked to your business before any payment activity continues. ### How it works To request a bank account update, contact PayCargo Support. The team will guide you through the verification process and request the following documentation: * **Authorization letter:** A signed letter from an authorized company representative (such as a CEO, President, CFO, or named principal) requesting the bank account change. * **Completed bank form:** Both pages of the required bank form must be fully completed. * **Bank verification document:** A voided check or an official bank letter confirming the account details. {% tabs %} {% tab title="US Bank Form" %} {% file src="/files/10GNd7iiZszjBb6m7Xcd" %} {% endtab %} {% tab title="Canada Bank Form" %} {% file src="/files/7HbDmmqtHEI3aXgevCOA" %} {% endtab %} {% endtabs %} Once the documents are received, PayCargo will review the information to confirm it is valid and properly associated with your business before applying the update. ### Key benefits **Enhanced security:** Protects your account by verifying authorized changes only. **Accurate payment routing:** Ensures funds are deposited to the correct bank account. **Reduced risk of delays:** Proper validation helps prevent processing issues or rejected payments. ### Related questions

Why can't I update my banking information on my own?

To ensure your security and the security of your baking, the PayCargo team assists with these changes and helps double-check all details.

Can multiple bank accounts be added to a single PayCargo account?

Each PayCargo account may be linked to one ACH bank account. Payers may also choose to pay by credit card or apply for a PayCargo Credit Line for additional financing options.

# How to generate ACH reports ### Overview PayCargo allows customers to generate detailed Automated Clearing House (ACH) reports to track and reconcile freight payments through your dashboard. You can review transactions, fees, and payment status in one place, with options to export reports for auditing. ### How it works #### Pulling an ACH report To pull an ACH report, sign in to your Payer account and open the Reports section. From there, you can generate a Shipper ACH Reconciliation Report for any date range: 1. **Sign in** to your PayCargo Payer account 2. Click **Reports** in the main menu 3. Select **Shipper ACH Reconciliation Report** 4. Choose your date range and generate the report 5. Export the results to Excel or PDF {% @arcade/embed url="" flowId="LLAUzZnmP0p1FyW3rGWp" %} #### Find a batch or report by batch number Reports cannot be searched or filtered directly by batch number. To reconcile payments from a batch, [**contact PayCargo Support** ](mailto:support@paycargo.com)for a full report. In your communication, include: * Batch Number * Date of the charge * Account credentials (email and name of user) #### Report customization You can tailor reports to fit your reconciliation needs: * Apply custom date filters for any time period * View expenses paid, fees, and transaction status * Schedule reports to generate automatically * Track ACH (overnight debit) and other payment methods in one view #### Support If you need help locating a report or have questions about your transactions, contact PayCargo Support at 888-250-7778 or email . ### Key benefits **Fast reconciliation:** Access detailed transaction data in minutes **Flexible reporting:** Customize date ranges and export to Excel or PDF **Automated scheduling:** Set reports to generate on a recurring basis **Complete visibility:** Track ACH and other payment methods in one place # How to update user and company details ### Overview PayCargo allows customers to manage user access and company information while maintaining strong security and verification standards. Certain updates can be completed directly within your account, while others require assistance from PayCargo Support to ensure accuracy and authorization. ### How it works #### **User details** To edit, add, or remove a user from your PayCargo account, [contact PayCargo Support](mailto:support@paycargo.com). * Requests must be submitted by an existing user on the account or an approved company contact. * This process helps protect account access and ensure proper authorization. #### **Company name update** Updating your company name requires verification documentation. PayCargo Support will request: * A **certificate of name change** issued by your state * A **voided check** displaying the updated company name Once received, our team will review and confirm the change before updating your account. #### **Address update** Company address updates can be completed directly within your PayCargo account: 1. Sign in to your PayCargo account 2. Click **Settings** 3. Select **Company Address** 4. Add, edit, or remove an address as needed If you prefer assistance, you may email PayCargo Support with the new address details. In some cases, additional documentation may be requested to complete the update. ### Key benefits **Secure account management:** Ensure only authorized users can make updates **Accurate company records:** Keep your business information current and compliant **Flexible update options:** Complete changes online or with support from our team ### Related questions

How long does it take for user or company detail changes to be processed?

User and company details updates can take place within the same day of the request.

Can I remove a user who no longer works for my company?

Yes, users may be updated by the PayCargo Support Team.

Will updating my company details affect existing payments or transactions?

Updating company details does not impact existing payments or transactions. However, if a Vendor updates their company name in PayCargo, they should notify their Payers to ensure future payments are sent to the correct entity.

# User Permissions ### Overview PayCargo allows accounts to assign specific permissions to users to support secure, role-based payment workflows. By defining what actions each user can take, companies can align system access with internal procedures and approval requirements. The most common permission levels are **Inputter/Creator**, **Proofer**, **Approver**, and **Admin**. ### How it works Accounts can limit or expand user permissions based on their role in the payment process. These controls help ensure payments follow company-defined procedures and maintain proper separation of duties. * **Admin users** can modify permissions for other users directly within the account. * Companies may also request permission changes through PayCargo Support when needed. #### Types of permissions | Permission Type | Permission Details | Capabilities | | --------------------- | ------------------------------------------------------------------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Inputter/ Creator** | Users with this role can create new transactions but cannot approve them |

Create and edit transactions
Upload batch transactions
Add and edit attachments
Update profile
Manage alerts

| | **Proofer** | Proofer users are responsible for reviewing transactions before approval. They can also cancel transactions if necessary |

Proof (review) transactions
Void transactions
Reset voided transactions to Created
Add and edit attachments
Update profile
Manage alerts

| | **Approver** | Approvers are authorized to approve transactions that have already been created or proofed |

Approve transactions
Void transactions
Reset voided transactions to Created
Add and edit attachments
Update profile
Manage alerts

| | **Admin** | Admins have full access to the account and all available permissions |

All Inputter, Proofer, and Approver capabilities
User and permission management
Full administrative control of the account

| ### Key benefits Improves control over payment creation, review, and approval Reduces the risk of unauthorized or incorrect transactions Supports company payment policies and internal controls Enables role-based access and separation of duties Allows administrators to easily manage and update user permissions ### Related questions

How do I view the permissions I currently have?

Go to your Settings and select the My Permissions tab ![](https://2342523574-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fvc47LXHfw8mFfzVKpOAh%2Fuploads%2FZLoijdVlPzMul9wvWySK%2Fimage.png?alt=media\&token=b7632446-1fa1-42b1-b09f-30370cf6fdf3) to view the permissions your account currently has.

I am trying to make a payment, but I do not have the permissions to fully complete the payment. How do I get these permissions enabled?

Permission limitations are set due to the request of an admin or authorized user within your company. If you are not able to fully complete a payment and wish for your permissions to be adjusted, please reach out internally to discuss how you would be able to request these changes.\ \ If you are not able to find out the procedure, please feel free to reach out to our support team so that we may review your profile for an authorized user to request approval for these changes.

I am not able to create and save a transaction in order for my team's approver to review and approve for a specific vendor. How am I able to complete this process?

Some vendors within our platform have integrations with our system that may require the user to have both the create and approve transactions permissions enabled in order to complete the payment.\ \ Please reach out to your team to locate a user who has both of these permissions enabled to reattempt your transaction. If your team is still experiencing issues with this attempt, please feel free to contact our support team for additional assistance.

# Account Access and Reactivation ### Overview If you are unable to access your PayCargo account, the issue may be related to a locked account, a deactivated account, or login credentials. The steps required to restore access depend on the type of issue and whether additional verification is needed. If you need immediate assistance, PayCargo Support can help review your account status and guide you through the appropriate next steps. ### How it works #### **Locked account** A locked account differs from a deactivated account and is often the result of multiple unsuccessful login attempts. To troubleshoot this, follow these steps: 1. Wait a few minutes before attempting to sign in again. 2. If you still cannot access your account, [**contact PayCargo Support**](tel:+1-888-250-7778) for assistance unlocking the account. 3. Once unlocked, you may be required to reset your password before logging in. #### **Forgotten password** If you’ve forgotten your password: 1. Visit the [**PayCargo Password Retrieval**](https://go.paycargo.com/passwordReset) page. 2. Enter your username and registered email address. 3. Follow the instructions sent to your email to reset your password. For security purposes, you must complete the password reset before accessing your account. Be sure to store your new password securely for future use. {% @arcade/embed url="" flowId="NTaTcGjiUxfGvS7JKPqB" %} #### Deactivated accounts Account reactivation times vary depending on the reason for deactivation and whether additional information or verification is required. For the most accurate timeline, contact PayCargo Support to review the status of your account. #### Additional support If you continue to experience login issues, [**contact the Support team**](tel:+1$888$250-7778) for further assistance. ### Security best practices To help avoid login disruptions and protect your account: Use a **strong, unique password** that is not shared across other platforms. Store your password securely using a trusted password manager if needed. Do not share login credentials with other users—[each user should have their own account access.](https://paycargo.com/platform-terms-of-use/#elementor-toc__heading-anchor-1) ### Related questions

Why was my account deactivated?

How long does account reactivation take?

Can I create a second PayCargo account?

# PayCargo Payments # PayCargo for Guests ### Overview [**PayCargo Quick Pay**](https://app.paycargo.com/shipAndPay?utm_source=website\&utm_medium=sp-page\&utm_campaign=sp-web) is a guest payment option within the PayCargo platform that allows users to make **credit card payments** to logistics vendors without creating an account. It is designed for companies that make occasional payments and need a simple, secure way to submit them. Quick Pay supports payments to vendors within the PayCargo network and follows the same secure processing standards used across the platform. ### How it works ### How it Works 1. **Access PayCargo Quick Pay:** Open the PayCargo Quick Pay portal. 2. **Select the Vendor’s region:** Choose the region where the vendor is located. 3. **Select the Vendor:** Search for the logistics provider by name. Enter the name exactly as it appears on the invoice, as some vendors operate multiple locations. 4. **Enter payment details:** Provide the required reference information, such as: * Invoice number * Bill of Lading (BOL) number * Air Waybill (AWB) number * Payment amount 5. **Complete the payment:** Enter your contact information and credit card details. Once submitted, a payment receipt is emailed to both the payer and the vendor. {% @arcade/embed url="" flowId="PDAFsCAWmMXUCYlnkXo7" %} #### Payment Receipt Emails PayCargo Quick Pay automatically emails payment receipts to the payer and vendor after submission. These payment confirmations cannot be disabled or redirected. Receipt emails are not transaction, approval, or workflow alerts. To reduce operational notification emails, review the Direct Alerts information. Direct Alerts do not change Quick Pay receipt delivery. {% @arcade/embed url="" flowId="PDAFsCAWmMXUCYlnkXo7" %} ### Key benefits ### Key Benefits: **No Account Required:** Submit payments without registering for a PayCargo account. **Timely Cargo Release:** Payments are delivered immediately, often supporting same-day or next-business-day cargo release, depending on the vendor’s setup. **Broad Vendor Access:** Make payments to more than 6,000 multimodal logistics vendors, including ocean carriers, terminals, and freight forwarders. **Broad Vendor Access:** Make payments to more than 5,000 multimodal logistics vendors, including ocean carriers, terminals, and freight forwarders. **Credit Card Payments Supported:** Payments can be made using Visa, Mastercard, or American Express. Discover cards are not currently accepted. ### Related questions ### Related Questions:

Why can't I find my Vendor on PayCargo Quick Pay?

Some vendors do not accept payments through **PayCargo Quick Pay**. In these cases, payments must be made using a [**PayCargo Payer Account**](/payments-and-finance/products/payer-shipper-account). If a vendor is unavailable for PayCargo Quick Pay, the vendor name will appear **grayed out**, along with a message indicating the vendor is not available for guest payments. This applies to certain carriers, terminals, and portal-based payment programs. If you cannot find the vendor you need, contact the PayCargo Support Team for guidance on available payment options and next steps.

What are my options if a credit card payment fails or is declined?

If a credit card payment fails or is declined, **do not select “Try Again.”** When an error occurs, the transaction remains in a **Created** status until it is resolved. Contact the PayCargo Support Team as soon as you see a payment error. The team will help identify the reason for the decline and, if needed, void the transaction so you can submit the payment again.

Are there any limits for transactions in PayCargo Quick Pay?

PayCargo Quick Pay generally supports credit card transactions up to $5,000 per payment. This limit applies to individual transactions submitted through the guest payment option. If your payment exceeds this amount, a [**PayCargo Payer Account** ](/payments-and-finance/products/payer-shipper-account)may be required to complete the transaction.

What are the costs associated with PayCargo Quick Pay?

PayCargo Quick Pay transactions are subject to a standard transaction fee of [$19.95 per payment](/pricing/paycargo-cost), in addition to a credit card processing fee applied by the card processor. All applicable fees are calculated at the time of payment and clearly displayed for review before the transaction is submitted.

# Payer/ Shipper Account Make Payments ### Overview A [**PayCargo Payer Account**](https://paycargo.com/payments) helps companies manage freight and logistics payments more efficiently by replacing manual, paper-based processes with a secure digital workflow. The account is designed for businesses that make recurring payments to carriers, terminals, and logistics service providers. With faster approvals, multiple payment options, and built-in reporting tools, a Payer Account supports smoother cargo release and better financial control. ### How it works — account registration {% hint style="info" %} **Registration Checklist:** Before starting, have the following information available for our Support team to confirm: * **Business details**: Legal company name, address, phone number, and website * **Tax identification**: Federal Tax Identification Number (EIN) along with your company's W9 form * **Payment details**: Bank account and routing numbers for ACH payments shown on a voided check {% endhint %} 1. **Start registration:** Navigate to [app.paycargo.com/registerPayer](https://app.paycargo.com/registerPayer) 2. **Enter user and business information:** Provide your name, business email address, and username. Select the currency you will be making payments under. 3. **Add business details:** Enter your business name, legal address and Federal Tax ID for verification. 4. **Submit for verification:** Review and accept the terms, complete the security check, and submit your registration. 5. **Confirm your password:** Activate your account password using the welcome email. Full verification for ACH accounts may take up to one business day. {% @arcade/embed url="" flowId="B9vZG6pTznZROwX1Qixg" %} {% hint style="success" %} **Next steps after activation:** * **Set up your password:** Securely set up your account's password. To learn more about your user, visit [How to update user and company details](/general/account-information/how-to-update-user-and-company-details) * **Connect with vendors:** Navigate to "Vendors" tab in your account and start paying your carrier. * **Apply for credit:** With a PayCargo Payer Account, financial help is available through PayCargo Finance. Learn more at [PayCargo Finance](/payments-and-finance/paycargo-finance) {% endhint %} ### How it works — making payments 1. **Access your dashboard:** Log in to your PayCargo Payer Account and select **New Transaction** from the dashboard. 2. **Select a vendor:** Search for the vendor you want to pay by navigating the Vendor dropdown. 3. **Enter invoice details:** Provide the required reference information, such as invoice number, bill of lading (BOL), or airway bill (AWB), along with the payment amount. 4. **Choose a payment method:** Select your preferred payment option, including ACH (Overnight Debit), credit card, or available [PayCargo Credit](/payments-and-finance/paycargo-finance) 5. **Review and approve:** Confirm the transaction details and approve the payment. Once approved, the vendor is notified and payment processing begins. 6. **Track transaction status:** Monitor the payment status directly from your dashboard, including approval, processing, and completion.

{% @arcade/embed url="" flowId="OuWXsp8rh4R1C4j0msGo" %} {% hint style="info" %} **For a complete printable guide, visit:** [Guides](/demos/guides#printable-guides) {% endhint %} ### Key benefits of a PayCargo Payer Account **Faster cargo release:** Most vendors release cargo within one hour of receiving a payment approval notification. Others typically release by the next business morning. **Flexible payment options:** Account holders can pay using * ACH (Overnight Debit) * Credit card * PayCargo Credit (if approved) This flexibility is not available through guest payment options. **Broad vendor network:** Make payments to more than 5,000 multimodal vendors, including major ocean carriers, from a single platform. **Operational tools for efficiency** * Batch payments to approve multiple invoices at once * Automated reconciliation with daily ACH reports and transaction history * Refund assistance to help resolve payment errors * Financing options for eligible accounts through PayCargo Credit * Accounts payable automation using Invoice AI for invoice data extraction and digitization (available to eligible accounts) ### Related questions

What are the specific advantages of a PayCargo Payer account over PayCargo Quick Pay?

While PayCargo Quick Pay works well for one-time payments, a PayCargo Payer Account is better suited for businesses that make frequent logistics payments and need more control and cost efficiency. Payer accounts offer additional payment methods such as ACH, which can reduce fees compared to credit card–only PayCargo Quick Pay. Account holders also gain access to [**PayCargo Finance credit**](/payments-and-finance/paycargo-finance) options, advanced tracking and reconciliation tools, vendor management features, and workflow controls to support ongoing operations.

What information is required during registration?

During registration, PayCargo may request documentation to verify your company and banking information, such as a W-9 and a voided check. This process helps ensure compliance and supports a secure onboarding experience.

How long does the registration process take?

The online registration form only takes a few minutes to complete. Account approval times may vary based on verification requirements.

How do I know if my company qualifies for a PayCargo account?

Companies that regularly import or export goods and make frequent payments to carriers typically qualify for a PayCargo Vendor account. PayCargo Payers do not necessarily need to be in the logistics industry.

What are the costs associated with a Payer Account?

U.S. PayCargo Payer accounts are subject to a [$14.95 transaction fee and a $295 annual subscription fee](/pricing/paycargo-cost), which support secure transactions, maintain account functionality, and provide full access to PayCargo features.

# Canadian Payers Make Payments in Canada ### Overview PayCargo supports Canadian customers with flexible payment options in both Canadian dollars (CAD) and U.S. dollars (USD). Payers can settle invoices using major credit cards, direct bank debit, prepaid funds, or PayCargo Finance. To support timely cargo release, payments must match the invoice amount exactly. Please note that CAD and USD services operate separately, and a distinct registration is required for each currency. ### How it works To pay Canadian invoices without currency conversion, Canadian users must register for a dedicated CAD payer account. Because CAD and USD platforms are separate, this requires a new registration even if you already have a USD account. 1. **Access the registration portal:** Begin the registration process through [PayCargo’s registration page.](https://app.paycargo.com/registerPayer) 2. **Enter company and user details:** Provide your business information, including company name, tax identification number, and business category. * Select **CAD (Canadian dollar)** as the primary currency for this account. * You may use the same company name as your USD account, but a unique username or administrative email is required. 3. **Provide payment information:** Choose your preferred CAD payment method: * **Bank account (PAD):** Enter your Canadian bank account and routing details, along with your business identification number. * You may be asked to submit additional documentation, such as a voided cheque or bank letter with EFT details, and a completed W-8BEN-E form. 4. **Finalize and verify:** Review and accept the Canada-specific terms and conditions. Complete the security verification and submit your registration. You will receive a welcome email once your account is ready. 5. **Start making payments:** Access your Payer portal and pay your Vendors at your convenience. {% @arcade/embed url="" flowId="JwtBm822ggIjjWGKBSAb" %} ### Key features **Multiple payment options:** Pay using major credit cards, direct bank withdrawals, or approved credit lines. **Dual-currency capability:** Manage CAD and USD transactions through dedicated accounts. Returning USD users must register separately for CAD access. **Faster cargo release:** Exact-amount payments trigger immediate release notifications to vendors. ### Related questions

Why do I need a separate account for CAD if I already have a USD account?

The PayCargo CAD and USD platforms operate as distinct financial environments to comply with Canadian banking regulations and to prevent currency conversion complexities. To pay invoices in Canadian Dollars, you must register a separate profile specifically for the CAD portal, even if your company information remains the same.

What payment methods are supported for CAD transactions?

Canadian payers have three primary options: * Credit Card: Major cards are accepted (typically with a 4.8% processing fee). * ACH/PAD (Pre-Authorized Debit): Direct bank withdrawal from a Canadian bank account. This requires completing a PAD Agreement during setup. * PayCargo Finance: A credit line (ranging from $50k to $5M) that allows you to pay invoices now and settle with PayCargo in 15, 30, or 45 days.

Can I use the same login for both CAD and USD?

Generally, no. You will need a unique username for each account. Many users differentiate their accounts by using usernames like `Company_CAD` and `Company_USD`. You can, however, often use the same administrative email address for notifications.

Are there any transaction limits?

* Registered Accounts: Overnight limits typically range from $3,000 to $1,000,000 CAD, depending on your account approval and history. * Quick Pay (Non-Registered): For one-time users not wanting a full account, there is a $5,000 CAD limit per transaction, and payment is restricted to credit cards only.

# How to add and manage saved credit cards ### Overview PayCargo allows customers to securely save credit cards to their accounts for faster checkout. Once a card is saved, you can select it as a payment method without entering the card details for each transaction. You can also save multiple cards, set a default card, rename saved cards, or remove cards that are no longer in use. ### How it works **Add a credit card** 1. Log in to your PayCargo account. 2. Navigate to the Funds section in your dashboard to view available limits and manage saved credit cards. 3. In the Credit Card tab select, “New Credit Card” to add a new credit card. 4. Enter the required credit card information then click Save Card to add it to your saved cards list. To make managing your cards easier, you can: * Select the **star icon** to set a card as your default. * Select the **edit icon** to rename a card. * Select the **delete icon** to remove a card. **Use a saved credit card** 1. Start the checkout or payment process for your transaction. 2. Select your preferred saved credit card as the payment method. 3. Review the payment details. 4. Confirm and submit the payment. Saving a card allows you to complete future payments without manually entering your card information each time. **Manage saved cards** You can manage your saved credit cards from the **Funds** section of your account. Select the card you want to manage and use the available options to update or remove it. You may also follow this interactive guide for assistance in saving credit cards to your account: {% @arcade/embed flowId="XzXKoTZlifCVjoqdZpj4" url="" %} ### Key Benefits **Faster checkout** – Select a saved card instead of entering card details for each payment. **Convenient payment management** – Keep frequently used payment methods available in one place. **Flexible options** – Save multiple cards and select the appropriate card during checkout. **Easy account maintenance** – Remove cards that have expired or are no longer in use. ### Related Questions

Do I have to save my credit card to make a payment?

No. Saving a card is intended to make future checkout faster and more convenient. Payment options available to you may vary based on your account and transaction.

What happens if my saved credit card expires?

If a saved card expires or is no longer valid, please update your payment method with your current card information before using it for a payment.

Can I choose which saved card to use?

If multiple cards are available on your account, you can select the appropriate saved card during the checkout process.

Can I view the CVV after saving the card?

No. CVV values are not stored or displayed after the card is saved.

# Vendor/ Carrier Account Receive Payments ### Overview A [**PayCargo Vendor Account** ](https://paycargo.com/payments)helps logistics providers receive and manage payments through a secure digital platform. Vendors can receive ACH payments, track transactions, and access reconciliation reports. Payment approval notifications can also support cargo release. Payments approved before the daily cutoff are generally processed the same business day, with funds typically available the next business day, [excluding weekends and bank holidays](/payments-and-finance/application-and-remittance/holidays-and-weekend-payments). ### How it Works — Account Registration Vendors can complete a straightforward [registration process](https://app.paycargo.com/registerVendor) by providing their business and banking information. Once approved, vendors can begin receiving payments and issuing payment approval notifications immediately. {% @arcade/embed url="" flowId="QOHWlxhNIdDqqSKgHEWw" %} ### How it Works — Receiving Payments Payments are typically processed in two main stages: **1. Payer Payment Submission, Approval & Processing** * **Submission:** The Payer enters the payment details in PayCargo with the transaction information provided by the Vendor. * **Notification:** Once a payer approves an invoice for payment, the Vendor will receive a real-time Payment Approval alert via email and in your dashboard. * **Cargo Release:** This approval alert serves as the Vendor's "guaranteed payment." The vendor can release the cargo immediately without waiting for the funds to be actually deposited into the bank account. * **Tracking:** Use **Transaction Search** or **Activity** to monitor payment status. These views do not provide batch-number lookup. **2. Receiving the Funds** * **Direct Deposit:** PayCargo batches all approved payments and deposits them directly into your linked bank account via ACH. * **Timing:** For payments approved before the daily cutoff (6:00 p.m. EST), funds are typically deposited by the next business day. * **Reporting:** You can download Reconciliation Reports from your dashboard to match bulk deposits with individual shipment/invoice numbers. #### PayCargo vs. Direct Bank Wire | | PayCargo | Direct Bank Wire | | --------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------- | |

Payer action

| The payer submits and approves the transaction in PayCargo. | The payer initiates the wire through its own bank. | |

Vendor notification
or proof of payment

| The vendor receives a real-time Payment Approval alert by email and in the dashboard. This alert is PayCargo's guaranteed-payment signal. | The vendor uses the wire receipt or confirmation, and/or verified receipt of funds, under its own process. | |

Earliest BL/
cargo-release point

| A vendor may release cargo after the approval alert, before ACH deposit, subject to its release policy and setup. | Release can occur only when the vendor chooses to accept or verify payment under its own policy. | |

When funds are
available to the vendor

| Payments approved by the 6:00 PM EST weekday cutoff process the same day. Funds are typically deposited by the next business day. | Timing varies by the payer's bank, the vendor's bank, payment details, and the vendor's release policy. | |

Cutoff and non-business-day considerations

| Approvals after cutoff, on weekends, or on [PayCargo bank holidays](/payments-and-finance/application-and-remittance/holidays-and-weekend-payments#paycargos-bank-holiday-schedule) process the next business day. | Bank cutoffs, non-business-day handling, and vendor review time vary. Confirm details with your bank and vendor. | **Takeaway:** PayCargo approval can enable a participating vendor to release cargo before ACH settlement. A direct wire does not use a PayCargo approval alert. Its release timing depends on bank and vendor verification. ### Key Benefits of a Vendor Account **No cost to receive payments:** Registration and payment acceptance are free for vendors. **Faster cargo release:** Vendors receive real-time payment approval alerts, allowing cargo to be released without waiting for checks or wires to clear. Many carriers in the PayCargo network release cargo within one hour of approval. **Reliable deposits:** Approved payments are deposited via ACH, usually by the next business day. **Dispute management:** Review, approve, or dispute invoices within the platform before final settlement. **System integration:** Connect PayCargo with existing systems using API or EDI for streamlined data exchange. **Customization and reporting:** Require specific reference numbers for payments and access reconciliation reports to match deposits with individual invoices ### Related Questions

What information do vendors need to provide to register for an account?

To register for a PayCargo Vendor Account, you will need to provide basic administrative, business, and banking information. This includes a primary contact and login details, your company’s legal name and Federal Tax ID (EIN), business address and industry type, and bank account information for ACH deposits. You must also select a primary currency and authorize PayCargo to verify your business and banking details.

What guarantee do I have that payments will be deposited into my account as a PayCargo Vendor?

PayCargo protects vendors through its payment approval guarantee. Once a payer approves a transaction, PayCargo verifies the availability of funds and issues a payment approval alert, which serves as a binding commitment that the funds will be deposited. Approved payments are typically deposited via ACH by the next business day, and PayCargo verifies funds at the time of approval to help prevent insufficient funds risk. Each transaction is recorded in a permanent audit trail, and all payments are processed using secure, compliant financial protocols.

Is there a simple way for Payers to find me as a Vendor?

Yes. Once you are registered and approved, your company is added to [PayCargo’s searchable vendor network](https://go.paycargo.com/vendorsearch). Payers can find you by searching your company name, browsing by industry or location, or requesting a carrier association to simplify future payments. Vendors can work with their account manager on setting up a payment link or QR code to making it easier for customers to pay you quickly.

How do I elect to accept credit card payments on PayCargo?

By default, PayCargo Vendors automatically accept credit card payments through the platform’s Merchant Services from registered Payers. If you would like to receive payments from our guest platform, a vetting will need to take place and be reviewed by our specialist team. **Managing credit card acceptance:** * **Automatic enrollment:** Your account accepts credit cards, ACH, and PayCargo Finance upon registration. * **Opt-out:** Contact PayCargo support to decline credit card payments. * **Chargeback responsibility:** Vendors remain responsible for any payer-initiated chargebacks. * **Platform discretion:** PayCargo may disable credit card acceptance to protect against fraud.

# Canadian Vendors Receive Payments in Canada ### Overview A PayCargo Canadian Vendor Account is a specialized receiving platform designed for Canadian-based logistics providers—such as freight forwarders, carriers, marine terminals, and warehouses—to collect payments from their customers electronically. While a Payer account is for those *sending* money, the Vendor account is the destination for those funds. In Canada, this account is specifically optimized to handle Canadian Dollar (CAD) transactions and comply with local banking standards. ### How it works Vendors can complete a straightforward [registration process](https://app.paycargo.com/registerVendor) by providing their business and banking information. Once approved, vendors can begin receiving payments and issuing payment approval notifications immediately. {% @arcade/embed url="" flowId="GnARtPnsdsQ8AOGFvAss" %} ### Key benefits **No cost to receive payments:** Registration and payment acceptance are free for vendors. **Faster cargo release:** Vendors receive real-time payment approval alerts, allowing cargo to be released without waiting for checks or wires to clear. Many carriers in the PayCargo network release cargo within one hour of approval. **Reliable deposits:** Approved payments are deposited via ACH, usually by the next business day. **Dispute management:** Review, approve, or dispute invoices within the platform before final settlement. **System integration:** Connect PayCargo with existing systems using API or EDI for streamlined data exchange. **Customization and reporting:** Require specific reference numbers for payments and access reconciliation reports to match deposits with individual invoices ### Related questions {% content-ref url="/pages/JBRFipLEbzvyACWXK1CA" %} [Vendor/ Carrier Account](/payments-and-finance/products/vendor-carrier-account) {% endcontent-ref %} {% content-ref url="/pages/C4ffJVmEUputiNncYWXP" %} [Canadian Payers](/payments-and-finance/products/payer-shipper-account/canadian-payers) {% endcontent-ref %} # Application & Remittance # What is the cutoff time to process a payment? ### Overview PayCargo allows users to approve invoice payments 24/7, giving Payers the flexibility to manage transactions at any time. While approvals can occur at any hour, there is a daily 6:00 PM EST cutoff to ensure payments are processed efficiently and cargo is released without delay. ### How it works * **Approval availability:** 24 hours a day, 7 days a week. * **Processing schedule:** By **6:00 PM EST**, Monday through Friday. * **Exclusions:** Payments are [**not processed on Bank Holidays**](/payments-and-finance/application-and-remittance/holidays-and-weekend-payments). * **After hours:** Payments approved after 6:00 PM EST or on non-processing days will be processed on the next business day. ### Related questions

Can I approve a payment after 6:00 PM EST?

Yes. Payments can be approved at any time, but if the approval happens after the 6:00 PM EST cutoff, it will be processed on the next business day.

How does the cutoff affect cargo release?

If a payment is approved before 6:00 PM EST on a business day, it will be processed the same day, allowing for timely cargo release. Approvals after the cutoff will be processed the next business day, which may delay release, depending also on vendor set-up.

What time zone does PayCargo use for processing?

All cutoff times are based on **Eastern Standard Time (EST)**.

Where can I check the status of my payment?

You can view the real-time status of your payments by logging in to your **PayCargo Dashboard**

# Are payments processed on weekends or holidays? ### Overview While payments can be approved 24/7, processing only occurs Monday through Friday, excluding Bank Holidays. During Bank Holidays, payments are processed on the next business day, which may create a short delay before funds reach Vendors. Regardless, PayCargo guarantees that Vendors will receive the payment and can release cargo as soon as the payment confirmation (receipt) is received. ### PayCargo's bank holiday schedule {% tabs %} {% tab title="US" %}

Bank Holiday observed by PayCargo	Date	When does Vendor receive funds?
New Year’s Day	01/01/2026	Monday: 01/05/2026
Martin Luther King Day	01/19/2026	Wednesday: 01/21/2026
President's Day	02/16/2026	Wednesday: 02/18/2026
Memorial Day	05/25/2026	Wednesday: 05/27/2026
Juneteenth Day	06/19/2026	Tuesday: 06/23/2026
Labor Day	09/07/2026	Wednesday: 09/09/2026
Columbus Day	10/12/2026	Wednesday: 10/14/2026
Veterans Day	11/11/2026	Friday: 11/13/2026
Thanksgiving Day	11/26/2026	Monday: 11/30/2026
Christmas Day	12/25/2026	Tuesday: 12/29/2026

{% endtab %} {% tab title="Canada" %}

Bank Holiday observed by PayCargo	Date	When does Vendor receive funds?
New Year’s Day	01/01/2026	Monday: 01/05/2026
Good Friday	04/03/2026	Tuesday: 04/07/2026
Easter Monday	04/06/2026	Wednesday: 04/08/2026
Victoria Day	05/18/2026	Wednesday: 05/20/2026
Canada Day	07/01/2026	Friday: 07/03/2026
Labor Day	09/07/2026	Wednesday: 09/09/2026
National Day for Truth	09/30/2026	Friday: 10/02/2026
Thanksgiving Day	10/12/2026	Wednesday: 10/14/2026
Remembrance Day	11/11/2026	Friday: 11/13/2026
Christmas Day	12/25/2026	Tuesday: 12/29/2026
Boxing Day	12/26/2026	Tuesday: 12/29/2026

{% endtab %} {% tab title="Australia" %}

Bank Holiday observed by PayCargo	Date	When does Vendor receive funds?
New Year's Day	01/01/2026	Monday: 01/05/2026
Australia Day	26/01/2026	Tuesday: 04/07/2026
Good Friday	03/04/2026	Wednesday: 04/08/2026
Easter Monday	06/04/2026	Wednesday: 05/20/2026
ANZAC Day	25/04/2026	Friday: 07/03/2026
King's Birthday	08/06/2026	Wednesday: 09/09/2026
Christmas Day	25/12/2026	Friday: 10/02/2026
Boxing Day	28/12/2026	Wednesday: 10/14/2026

{% endtab %} {% tab title="Europe" %}

Bank Holiday observed by PayCargo	Date	When does Vendor receive funds?
New Year’s Day	01/01/2026	Monday: 01/05/2026
Good Friday	03/04/2026	Tuesday: 04/07/2026
Easter Monday	06/04/2026	Wednesday: 04/08/2026
Labour Day	01/05/2026	Wednesday: 05/20/2026
Christmas Day	25/12/2026
Boxing Day	28/12/2026

{% endtab %} {% tab title="United Kingdom" %}

Bank Holiday observed by PayCargo	Date	When does Vendor receive funds?
New Year’s Day	01/01/2026	Monday: 01/05/2026
Good Friday	03/04/2026	Tuesday: 04/07/2026
Easter Monday	06/04/2026	Wednesday: 04/08/2026
May Day	04/05/2026	Wednesday: 05/20/2026
Spring Bank Holiday	25/05/2026	Friday: 07/03/2026
Summer Bank Holiday	31/08/2026	Wednesday: 09/09/2026
Christmas Day	25/12/2026
Boxing Day	28/12/2026

{% endtab %} {% tab title="Hong Kong" %}

Bank Holiday observed by PayCargo	Date	When does Vendor receive funds?
The first day of January	01/01/2026	Monday: 01/05/2026
Lunar New Year’s Day	17/02/2026	Tuesday: 04/07/2026
The second day of Lunar New Year	18/02/2026	Wednesday: 04/08/2026
The third day of Lunar New Year	19/02/2026	Wednesday: 05/20/2026
Good Friday	03/04/2026	Friday: 07/03/2026
The day following Good Friday	04/04/2026	Wednesday: 09/09/2026
The day following Ching Ming Festival	06/04/2026	Friday: 10/02/2026
The day following Easter Monday	07/04/2026	Wednesday: 10/14/2026
Labour Day	01/05/2026	Friday: 11/13/2026
The day following the Birthday of the Buddha	25/05/2026	Tuesday: 12/29/2026
Tuen Ng Festival	19/06/2026	Tuesday: 12/29/2026
Hong Kong Special Administrative Region Establishment Day	01/07/2026
The day following the Chinese Mid-Autumn Festival	26/09/2026
National Day	01/10/2026
The day following Chung Yeung Festival	19/10/2026
Christmas Day	25/12/2026
The first weekday after Christmas Day	26/12/2026

{% endtab %} {% tab title="United Arab Emirates" %}

Bank Holiday observed by PayCargo	Date(s)	When does Vendor receive funds?
New Year’s Day	01/01/2026	Monday: 01/05/2026
Eid Al Fitr	20/03/2026 – 22/03/2026	Tuesday: 04/07/2026
Day of Arafat	26/05/2026	Wednesday: 04/08/2026
Eid Al Adha	27/05/2026 – 29/05/2026	Wednesday: 05/20/2026
Hijri New Year	16/06/2026	Friday: 07/03/2026
Prophet Muhammad’s (PBUH) Birthday	25/08/2026	Wednesday: 09/09/2026
UAE National Day	02/12/2026 – 03/12/2026	Friday: 10/02/2026

{% endtab %} {% endtabs %} ### Related questions

What should I do if my Vendor does not want to release cargo but they are Same Day Release in the platform?

As a Same Day Release Vendor, the carrier commits to releasing cargo upon confirmation of payment, such as a receipt or email notification. If a vendor does not adhere to this requirement, please contact PayCargo Support for assistance.

# Cancellations and Refunds # Policy PayCargo's 2026 policy distinguishes between **Cancellations** (before processing) and **Refunds** (after processing). PayCargo acts as a facilitator, but final approval for most requests rests with the Vendor. ### Payment cancellation — Pre-processing Cancellations can only occur while a transaction is in "Processing" status and before the [**6 PM EST** daily cutoff.](/payments-and-finance/application-and-remittance/cutoff-times) * **Approval required:** Payers cannot unilaterally stop a payment; they must contact the Vendor to request a cancellation. * **Time sensitive:** Requests should be submitted before **5 PM EST** on the processing date. PayCargo may decline cancellations made in the final hour before the 6 PM cutoff to avoid ACH bank errors. * **Eligibility:** Typically allowed for clerical errors, incorrect branch selection, or switching payment methods. ### Refund policy — Post-processing Once a transaction is marked as “Cleared,” you may submit a formal refund request through the PayCargo Portal or by contacting the Support team. * **Processing fee:** Approved refunds are subject to a fee ranging from $7.50 to $10.00 USD. * **Non-refundable fees:** Annual user fees, credit card processing fees, and original transaction fees are non-refundable.[\*](/pricing/paycargo-cost) * **Vendor approval:** Refund timelines and processing are determined by the vendor and may vary based on their internal procedures. If two weeks have passed since your request, the PayCargo Support team can assist by contacting the vendor for a status update. We also encourage payers to follow up directly with the vendor. * **Automated refund:** Many vendors participate in PayCargo’s automated refund process. To request a refund, sign in to your account, locate the transaction, and select [**Request Refund**](/payments-and-finance/cancellations-and-refunds/how-to-request-a-refund-for-a-cleared-payment) at the bottom right of the screen. * **Minimum Amount:** Refund requests must be for $10.00 USD or more. ### Unrecognized or unauthorized charge An unrecognized or unauthorized charge is not a routine cancellation or vendor refund request. A routine refund is a vendor-approved request for a **Cleared** payment. An unauthorized-charge report requires urgent PayCargo investigation and escalation. Sign in and check whether the charge matches a PayCargo transaction. Confirm its status and vendor. If it remains unrecognized, or you cannot access your account, contact [PayCargo Support](mailto:support@paycargo.com) immediately. Include the following information in your report: * PayCargo transaction ID, if available * Charge date, amount, vendor, and payment method * Why you do not recognize the charge PayCargo reviews the report against the transaction status. For an **Approved** payment that has not processed, PayCargo can evaluate available actions before processing. For a **Processed** or **Cleared** payment, cancellation is unavailable. PayCargo can investigate and escalate the report, but does not guarantee a stop, reversal, or refund. Do not submit an unauthorized-charge report through the standard vendor refund workflow. PayCargo Support will provide the applicable account, payment-method, and issuer or bank guidance for the report. # How to cancel or edit a transaction? ### Overview Whether a payment can be canceled or edited in PayCargo depends on its current transaction status. Once a payment is processed or cleared, it can no longer be changed and must follow the [refund process](/payments-and-finance/cancellations-and-refunds/how-to-request-a-refund-for-a-cleared-payment) instead. For payments that are still approved but not yet processed, PayCargo’s Support team may be able to assist with cancellation or limited edits. In some cases, vendor confirmation is required before changes can be made. {% hint style="warning" %} Do not use this workflow for an unrecognized or unauthorized charge, even when it is **Approved** and awaiting processing. Follow the [Policy](/payments-and-finance/cancellations-and-refunds/policy#unrecognized-or-unauthorized-charge) immediately. This cancellation process is for recognized payment errors. {% endhint %} ### How it works #### **Canceling a payment before processing** If a payment is in **Approved** status and has not yet reached the daily processing cutoff, you may request a cancellation. * **Timing:** Requests must be submitted at least one hour before the [6:00 p.m. EST cutoff](/payments-and-finance/application-and-remittance/cutoff-times) on the same business day. * **How to request:** Payments cannot be canceled directly in the dashboard. You must [contact PayCargo Support.](mailto:support@paycargo.com) * **Vendor confirmation:** In most cases, PayCargo must obtain approval from the vendor before voiding the payment. * **Cutoff protection:** Requests made during the final hour before cutoff may be declined to prevent banking errors. #### **Editing a payment** Direct self-editing of an approved payment is not available. However, specific non-monetary details can sometimes be updated by PayCargo’s support team: * **Minor Edits:** PayCargo specialists can edit non-vendor required fields, such as incorrect payer reference numbers or dates, if they do not impact the shipment release. * **Payment Method Changes:** You may be able to switch to a different payment method (e.g., to a Prepaid account) if handled by the specialist team. #### **If the payment has already processed** If a payment shows a status of **Processed** or **Cleared**, cancellation is no longer possible. * **Refunds:** If the vendor participates in the Automated Refund System, you may see a [**Request refund** ](/payments-and-finance/cancellations-and-refunds/how-to-request-a-refund-for-a-cleared-payment)option in the transaction details. * **Vendor review:** The vendor is notified immediately and has up to 10 business days to respond. * **Support assistance:** PayCargo Support can help guide you through the next steps if a refund option is not available. Contact Support for cancelation ### Key benefits Using PayCargo offers several advantages for handling payment errors compared to traditional methods like bank wires or checks. The platform is designed to catch and resolve errors before they become permanent financial losses. **Prevention of Duplicate and Overpayments** * **Unique Transaction IDs:** PayCargo identifies each shipment or invoice with a unique ID. This prevents the system from allowing duplicate payments for the same Bill of Lading (BOL) or invoice number. * **Real-Time Data Sync:** With our Integrated Vendors, Payers see real-time unpaid balances, which reduces the likelihood of overpaying due to outdated paper invoices. **Structured Dispute & Refund Management** * **Centralized Platform:** Unlike traditional banking, where you must initiate a separate recall through your bank, PayCargo makes it possible for you to request a refund directly from the Transaction Dashboard from our Vendor's who participate in the Automated Refund System. * **Automated Follow-ups:** PayCargo commits to following up on behalf of the Payer if a Vendor does not respond to a cancellation or refund request within 10 business days. * **Fraud reporting:** Report unrecognized or unauthorized charges through the [Policy](/payments-and-finance/cancellations-and-refunds/policy#unrecognized-or-unauthorized-charge). PayCargo reviews available actions based on the transaction status. ### Related questions

Why can't I cancel the payment myself?

To protect both payers and vendors, PayCargo manages cancellations centrally and may require vendor confirmation before stopping funds.

What if the cutoff time has passed?

If a transaction passes the daily processing time, it becomes a refund request instead of a void.

What happens if I notice an error close to the cutoff time?

Contact PayCargo Support immediately. Requests made too close to the cutoff may not be eligible for cancellation.

Who approves the cancellation?

The vendor’s confirmation is required for same-day release, and 48 Hour Release transactions.

Can guest users cancel a payment?

PayCargo Quick Pay transactions cannot be modified once they are submitted. If an error occurs, please contact PayCargo Support immediately. Our team will provide a Refund Form to initiate the refund request process. All PayCargo Quick Pay refunds are subject to vendor review and approval.

# How to request a refund for a cleared payment? ### Overview Refund requests in PayCargo apply only to **Cleared** payments, meaning funds have already been transferred to the vendor. The refund process depends on whether the vendor participates in the PayCargo Automated Refund System. In all cases, PayCargo acts as a facilitator, while the vendor retains final approval authority over the return of funds. ### How it works Refunds can be requested in one of two ways: * **Automated Refunds:** If the vendor has enabled the PayCargo Automated Refund System, payers can submit refund requests directly through the PayCargo Payer Portal. * **Client-managed refund request:** If the vendor does not participate in the Automated Refund System, the payer must contact PayCargo Support to receive and submit a PayCargo Refund Form. PayCargo will then send a written refund request to the vendor on the payer’s behalf. {% hint style="warning" %} If you do not recognize a charge or suspect it is unauthorized, do not use this vendor refund process. Follow the [Policy](/payments-and-finance/cancellations-and-refunds/policy#unrecognized-or-unauthorized-charge) immediately. {% endhint %} #### To request an automated refund 1. **Log in:** Access your [account's dashboard](https://app.paycargo.com/). 2. **Locate the transaction:** Navigate to your **Transaction Dashboard** and select the payment. The transaction must show a **Cleared** status to be eligible. {% hint style="warning" %} An Automated Refunds request covers one transaction only. For multiple payments, open each cleared transaction and submit a separate refund request. Only one refund request is allowed for each transaction. Vendors using Automated Refunds can approve refunds for multiple transactions at once. {% endhint %} 3. **Check eligibility for automated refunds:** Scroll to the bottom of the Transaction Details page to find the **Request Refund** button, which indicates the vendor supports Automated Refunds.

{% hint style="info" %} If the option is not available to request a refund in the platform, contact PayCargo Support at with the PayCargo Refund Form to begin the [Client-managed refund request process.](#to-request-a-client-managed-refund-request) {% endhint %} 4. **Submit an automated refund request :** * Select **Request Refund** * Enter the refund amount (full or partial) * Provide a clear reason (e.g., duplicate payment, clerical error) * Upload supporting documentation if needed (PDF, PNG, or JPEG) * Submit the request Once submitted, the transaction status will update to **Requested Refund**. {% @arcade/embed url="" flowId="ZpXkCY8jRixYXsJwCHgq" %} #### To request a client-managed refund request {% file src="/files/ZSiUvu0blkKT73KJZ0DZ" %} 1. **Download and complete the PayCargo Refund Form with:** * Contact information * Transaction details (Invoice number, Container number, Transaction ID, BOL, or AWB) * Refund amount * Reason for the request 2. **Submit form for request:** Send the completed PayCargo Refund Form to our Support team at . Attach any supporting documentation (e.g., corrected invoice, duplicate receipt, incorrect location paid) to your email for further review. *After submission, the PayCargo Support team will send a written refund request to the vendor and copy the payer to maintain open communication.*

Refund rules and fees*

* **Response time:** Vendors are expected to approve or deny the request within **10 business days**. If the Vendor does not respond, PayCargo will gladly reach out to the Vendor to attempt to secure a Refund Status Update for the Payer. After the 3rd Status Update request, we may require you to resolve the dispute directly with the vendor. * **Processing Fee:** Approved refunds are subject to a processing fee of **$7.50 to $10.00 USD**. * **Non-Refundable Items:** Annual user fees, credit card processing fees, and original transaction fees are **not refundable**. * **Minimum Amount:** The refund request must be for **$10.00 USD or more**. * **Limit:** Only **one refund request** is permitted per transaction. **Pro-Tip:** For recognized, routine refund disputes, use the internal refund process rather than initiating a bank chargeback, which could result in temporary account deactivation. This guidance does not apply to [Policy](/payments-and-finance/cancellations-and-refunds/policy#unrecognized-or-unauthorized-charge).

### Key benefits **Centralized refund management:** Request refunds directly within the PayCargo platform. **Faster resolution:** Automated Refunds reduce delays compared to traditional bank recalls. **Vendor coordination:** PayCargo facilitates communication and follow-ups on your behalf. **Transparent tracking:** Real-time status updates provide visibility throughout the process. **Reduced risk:** Structured workflows help prevent disputes and account interruptions. ### Related questions

What happens if a vendor doesn't respond to a refund request?

Vendors are expected to approve or deny refund requests within 10 business days. If a vendor does not respond, PayCargo will follow up on your behalf to request a status update and will include the payer on all related communications. If there is no response after the third follow-up request, the payer may be asked to work directly with the vendor to resolve the matter.

Why would a vendor reject a refund request?

Vendors on the PayCargo platform may decline refund requests for logistical, financial, or procedural reasons. As PayCargo is a payment facilitator and not the merchant of record, final refund decisions rest with the vendor. Common reasons for denial include: cargo already released, payments already reconciled in the vendor’s accounting system, unconfirmed duplicate payments, disputed charges requiring a formal dispute, incomplete documentation, expired refund timeframes, or suspected fraud. If a request is declined, the status will update to **Refund Denied** in your PayCargo dashboard, and most times, include a reason as to why. In these cases, we recommend contacting the vendor’s billing department directly to resolve the matter.

Does PayCargo guarantee the refund?

No. Refund approval is at the vendor’s discretion, but PayCargo actively facilitates the process.

Is a refund faster than a bank recall?

Yes. When available, PayCargo’s refund tools are typically faster and more transparent than traditional ACH or wire recalls.

# How is a vendor informed of voided or refunded transactions? ### Overview Voided and refunded transactions are handled carefully within PayCargo to ensure transparency and proper communication between all parties. Vendors are notified in advance of any **voided transactions** and receive **alerts for refund requests** in line with PayCargo’s operational policies. Understanding how these notifications work helps Vendors manage their accounts efficiently and maintain clear financial records. ### How it works #### Voided or canceled transactions * If the **Vendor is set as Same-Day Release**, PayCargo’s Support team will **always contact the Vendor before a transaction is voided or canceled**. * This step is required because, according to PayCargo’s policy, the **Vendor’s approval is necessary** to proceed with the void or cancellation. #### Refund requests * When an **Automated Refund request** is initiated, the Vendor receives an **alert notification** informing them that a refund has been requested for a specific transaction. The Vendor is then responsible for approving this refund via their PayCargo Dashboard. * If the Vendor is not signed up for the **Automated Refund System,** the PayCargo Support Team will email the Vendor a written request on behalf of the Payer advising them of the Refund Request and the reason for the request. The Vendor can then communicate directly with the Payer to initiate the refund**.** * In the case of Automated Refunds, once the refund is processed, the **Vendor will be debited,** and the **Payer will be credited** automatically. In the case of Self Handled Refunds, the Vendor will work out a payment method with the Payer, whether it be ACH Deposit, sending a check to the address provided by the Payer, or Credit towards a future shipment release. * Please note: **No additional notification** is sent after the refund has been issued. ### Related questions

Will I always be notified before a transaction is voided?

Yes. If your account is set as **Same-Day Release**, PayCargo’s Support team will reach out for your approval before canceling or voiding any transaction.

How will I be notified of a refund request?

Vendor's who sign up for our Automated Refund System will receive an **alert notification** as soon as a refund is requested for a transaction involving your account. Vendor's who chose not to use our Automated Refund System will be notified via email with all the Transaction Details and reason for the Refund Request. It is their responsibility to communicate with the Payer regarding the Refund at that point.

Do I receive a confirmation once the refund has been issued?

No separate confirmation is sent. In the case of Automated Refunds, the **debit to the Vendor** and the **credit to the Payer** will be reflected in your account records.

Can I dispute a refund request?

Yes. If you believe a refund request was made in error, you can contact PayCargo Support immediately for assistance.

Who should I contact if I have questions about a void or refund?

You can reach the PayCargo Support team for assistance with any transaction-related questions or disputes at 1-888-250-7778 or .

# PayCargo Finance # What is the PayCargo Finance? ### Overview [**PayCargo Finance** ](https://paycargo.com/paycargo-finance/)allows approved payers to access a flexible credit line to pay vendors directly through the PayCargo platform. Designed to support businesses navigating today’s tight financial environment, PayCargo Finance helps maintain uninterrupted operations by improving cash flow, accelerating payments, and enabling continued growth—even when receivables are delayed. By providing access to funds overnight, PayCargo Finance ensures vendors are paid on time while giving payers the liquidity they need to move cargo without disruption. ### How it works PayCargo Finance is available to PayCargo Payers that: * Have been in business for **two years or more** * Maintain an established **transaction history** on the PayCargo platform * Receive approval following a credit review Once approved, PayCargo Finance appears as a **payment method** during checkout. When a payment is approved: * PayCargo funds the transaction overnight * The vendor receives payment per PayCargo’s standard settlement timeline * Repayment is managed through **automatic recapture**, simplifying cash management for the payer For step-by-step instructions, view the demo below: {% @arcade/embed url="" flowId="i5DmH18YHOR1ywgHhdrr" %} ### Key benefits **Improved cash flow:** PayCargo Finance provides immediate access to funds, allowing you to continue operating without waiting on incoming payments. **Off-balance sheet financing:** PayCargo Finance serves as an off-balance sheet solution, helping preserve traditional borrowing capacity while providing the liquidity needed. **Greater operational efficiency:** PayCargo Finance streamlines payment workflows, reduces manual intervention, and supports faster cargo release—keeping logistics moving efficiently. **Automatic repayment management:** Automatic recapture simplifies repayment by reducing administrative effort and eliminating the need for manual tracking. **Clear and transparent reporting:** Built-in reporting tools provide visibility into: * Credit usage * Payment activity * Transaction history **Value passed on to your customers:** Improved cash flow enables faster service, smoother operations, and better financial flexibility—benefits that can be passed directly to your customers. ### Related questions

Who provides PayCargo Finance?

PayCargo Finance extends the line of credit for use within the PayCargo system.

What are the differences between Paycargo Finance and regular Paycargo Payments?

Standard payments are immediate (credit card, ACH), while PayCargo Finance offers deferred payment terms through a credit line, with the same expedited cargo release benefits.

What are the credit terms?

Available terms range from 15 to 45 days, depending on the credit agreement. For more information, see [paycargo.com/paycargo-finance](https://paycargo.com/paycargo-finance/)

How can I apply?

Payers may submit a credit application through the PayCargo Finance page at [paycargo.com/paycargo-finance](https://paycargo.com/paycargo-finance/)

# Container Payment Portal # What is the Container Payment Portal? ### Overview The [**Container Payment Portal**](https://paycargo.com/container-payment-portal/) is a collaborative solution powered by PayCargo’s secure payment network and Gnosis Freight’s Container Lifecycle Management® (CLM) platform. It provides a centralized, efficient way to manage container-related payments, invoices, and status updates in one streamlined interface. Built to support OSRA-compliant payment workflows, the portal serves as a primary tool for managing container financial activity, including demurrage settlement. By connecting real-time container data with secure payments, the platform helps reduce delays, limit manual processes, and improve coordination between shippers, freight forwarders, carriers, and terminals. Through the integrated Container Watchlist, users can track container status events in real time, monitor Last Free Day (LFD) deadlines, and stay ahead of charges as shipments move through marine and inland rail terminals. {% hint style="info" %} Trying to pay a Hapag-Lloyd invoice? Click [here](/integrations-and-customizations/hapag-lloyd/claim-your-invoice). {% endhint %} ### How it works 1. **Log in:** Visit **watchlist.paycargo.com** and sign in using your PayCargo credentials. 2. **Select a Vendor:** Choose a vendor to open the Container Watchlist dashboard. 3. **Add Containers:** Search by Container Number (with the last four digits of the Bill of Lading) or by Master Bill of Lading (MBL). 4. **Manage Your Watchlist:** Add or remove containers as needed. View key details such as demurrage amounts, Last Free Day, dates, and terminal information. Past-due charges are highlighted for easy identification. 5. **Pay or Dispute Charges:** Click the **$ icon** to pay a single container, or select multiple containers and choose **Pay or Dispute**. Review charges, select a payment method, and submit your payment. To dispute a charge, enter the required details and submit. A confirmation email will be sent. {% @arcade/embed url="" flowId="sfkWvyRA5oBxSiuUXU9a" %} ### Key benefits The Container Payment Portal combines Gnosis Freight’s operational intelligence with PayCargo’s secure payment capabilities to deliver a more efficient and transparent container payment experience: **Real-Time Container Visibility:** Access live container status updates across the shipment lifecycle. **Automated, OSRA-Compliant Invoicing:** Invoices are generated automatically based on pickup dates and regulatory requirements. **Faster, Secure Payments:** Pay demurrage and detention charges electronically through PayCargo, supporting quicker fee holds removal and cargo release. **Integrated Dispute Management:** Submit and manage billing disputes directly within the platform. **Centralized Container Watchlist:** Track containers, monitor deadlines, and plan next steps from a single dashboard. This unified approach improves transparency, reduces errors, and supports faster cargo movement from port to final delivery.

The Container Watchlist consolidates data from multiple sources to provide a complete, real-time view of container activity: **End-to-End Visibility:** Track containers from the port of origin through inland delivery. **Last Free Day Monitoring:** Stay ahead of LFD deadlines to help avoid unnecessary demurrage or detention fees. **Dynamic Fee Calculation:** Enter a pickup date to calculate applicable charges in real time. **Integrated Payments:** Registered PayCargo users can pay charges instantly within the platform, supporting faster releases and smoother operations. ### Related questions

Do I need a PayCargo account to access the PayCargo Watchlist?

Yes. In order to access the PayCargo Watchlist, you must register for a PayCargo Payer account. {% hint style="info" %} **Hapag-Lloyd** For containers from Hapag-Lloyd: Please register through the link below for a special rate: {% endhint %} {% hint style="info" %} **Yang Ming** For containers from Yang Ming, please register through the link below for a special rate: {% endhint %} For all other vendors on the PayCargo Watchlist such as **TraPac**, please register for a standard PayCargo account through our [registration page](https://go.paycargo.com/register). Please review our [pricing page](https://paycargo.com/pricing/) prior to registering.

How do I know if my container is on the PayCargo Watchlist?

At this time, only a select number of terminals are currently on the PayCargo Watchlist. {% hint style="info" %} **Hapag-Lloyd** For containers from Hapag-Lloyd, please review the Hapag-Lloyd Container Payment Portal page for the most up-to-date information: {% endhint %} {% hint style="info" %} **TraPac** For containers from TraPac, please review the TraPac Container Payment Portal page for the most up-to-date information: {% endhint %} {% hint style="info" %} **Yang Ming** For containers from Yang Ming, please review the Yang Ming Container Payment Portal page for the most up-to-date information: {% endhint %}

Why can’t I find my container in the CPP after vendor confirmation?

Please feel free to reach out to our team at [**cppsupport@paycargo.com** ](mailto:cppsupport@paycargo.com)or call [**(888) 250-7778**](tel:+1$888$250-7778) and select the option for the Container Payment Portal for additional assistance from one of our representatives to review the availability of your container on the Container Payment Portal.

How do I see my container’s Last Free Day (LFD)?

Once you have added your container to your watchlist, you are able to see your container’s Last Free Day under 'Carrier Last Free Day'. ![](https://2342523574-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fvc47LXHfw8mFfzVKpOAh%2Fuploads%2FayeqISjIEKafg5PlX9Ve%2Fimage.png?alt=media\&token=29bb89be-961f-4db6-9268-6a302b736d93)

Where do I view the rate at which my container is being charged?

From your watchlist, click on the 'View Container' button ![](https://2342523574-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fvc47LXHfw8mFfzVKpOAh%2Fuploads%2F0o5dOTa6bJ1WgUevd5w5%2Fimage.png?alt=media\&token=1dd1648d-be46-4c83-9020-b9603b980553) on the leftmost side of the container. From the new window, select the 'Charge Details' tab to view the rates of the selected container on the bottom of the page.

Can I view how I have been charged for a container at the up-to-date?/How can I view recent payments made for a container?

From your watchlist, click on the 'View Charge History' button ![](https://2342523574-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fvc47LXHfw8mFfzVKpOAh%2Fuploads%2FMYUu6YDLOhnGllBezvae%2Fimage.png?alt=media\&token=ac6f26ab-3928-447c-a7c1-d9c390740b29) on the leftmost side of the container. The new window will show a breakdown of how your container is charged and paid on a day-by-day basis.

# Free time request ### Overview The [Container Payment Portal (CPP)](https://watchlist.paycargo.com/account/login?redirectUrl=%2F) allows payers to request additional free time directly from carriers through the built-in Dispute Management module. This functionality enables real-time communication with carriers to request **Last Free Day (LFD) extensions** and manage related inquiries within the same platform used for container tracking and payments. By centralizing these requests, CPP helps reduce delays, minimize unnecessary demurrage charges, and maintain clear, documented communication throughout the container lifecycle. ### How it works The Dispute Management module streamlines LFD extension requests through a structured, transparent workflow: * **Direct Carrier Communication:** Submit LFD extension requests directly through the CPP, allowing carriers to review and respond within the platform. * **Centralized Visibility:** All requests and carrier responses are logged and viewable in real time, creating a clear audit trail for each container. * **Flexible Carrier Support:** When carriers provide specific instructions for requesting additional free time, payers can follow those guidelines while still tracking activity within the portal. Managing extension requests inside the CPP improves transparency, keeps communication organized, and supports more efficient container and payment management. ### Related questions

How do I dispute current charges shown on the watchlist prior to payment?

Please review the following [video guide](https://vimeo.com/1048684575/11f4a06460) on how to dispute your payments prior to payment. Kindly note that not all vendors on the Container Payment Portal have the dispute option enabled for disputes before payments. If your vendor does not have this dispute option, please contact your vendor for more information on updating these charges.

I have made my payment, but I wish to dispute the charges I have paid. How would I do so?

A dispute after payment would be treated as a refund request. Please log in to your PayCargo account and select the transaction in question. You will be presented with an option at the bottom of the transaction for a Refund Request, where you may: * Upload **Supporting Documents** if necessary (PDF, PNG, or JPEG formats accepted). * Provide a clear **Reason** for the refund (e.g., duplicate payment, clerical error). * Input the **Amount** (can be full or partial).

I have contacted the vendor, and the changes they mentioned have not been updated on the Container Payment Portal. How long until the changes apply?

Please allow up to 1 hour before any changes made on the vendor's end reflect on the Container Payment Portal. If the changes have not reflected after 1 hour, please feel free to reach out to our team at **** for additional assistance.

# APM Terminals ### Overview PayCargo allows Payers to search, manage, and pay past and pending transactions for supported APM Terminals, including locations such as [Los Angeles (Pier 400)](https://go.paycargo.com/vendorsearch?vendor=APM%20Terminals%20Los%20Angeles), [Port Elizabeth](https://go.paycargo.com/vendorsearch?vendor=APM%20Terminals%20Elizabeth), [Mobile](https://go.paycargo.com/vendorsearch?vendor=APM%20Terminals%20Mobile), and [Miami](https://go.paycargo.com/vendorsearch?vendor=APM%20Terminals%20SFCT). This functionality supports multiple payment methods and helps streamline high-volume container payments. The enhanced interface includes a bulk search feature, making it easier to review and manage multiple container transactions in one place. This improves visibility, reduces manual work, and supports faster cargo release. ### How it works — account setup To register and get started, please visit [**PayCargo APM Registration**.](https://go.paycargo.com/register?brand=apm) Registrations using a credit card are typically approved the same day. For bank account (ACH) setup, approval may take up to **48 hours** to complete required security and regulatory validations. If expedited access is needed, you may register using a credit card and later convert your account to ACH to take advantage of the lowest long-term processing costs. * **New Users or Companies:** Update or [register a new user or company for PayCargo](https://go.paycargo.com/register?brand=apm) online. We'll confirm your login as quickly as possible, so you can access the services below. * **Existing Users:** If you already have a PayCargo login visit [PayCargo](https://go.paycargo.com/?brand=apm) to start using any of the following services. ### How it works — making payments to APM Terminals PayCargo allows you to create and submit payments for **up to 10 containers at a time** when paying APM Terminals. The interactive demo below walks you through each step of the process. 1. **Log in:** Sign in to your Payer account at [go.paycargo.com](https://go.paycargo.com/) 2. **Start a Payment:** From your dashboard, select **+ Make a Payment**. 3. **Select APM Location:** Choose the appropriate **APM Terminals location** for your transaction. 4. **Enter Container Details:** Input each container individually.\ *Note: Do not copy and paste multiple container numbers, as the system will treat them as a single entry.* 5. **Review OSRA Information:** Confirm and acknowledge the required OSRA details. 6. **Review Charges:** Review the charges due and add or remove line items as needed. 7. **Add to Cart:** Add the selected containers to your cart. 8. **Choose Payment Method:** Select your preferred payment method and proceed to submit the payment. {% @arcade/embed url="" flowId="XGMPchUiHfBv3j3xdJYl" %} ### Related questions

Where do I go for support in making payments to APM Terminals?

Please go directly to PayCargo as your first point of contact for customer service. Email address: Phone Number: 888.250.7778

How do I register to make payments in PayCargo and how long does it take?

To register and get started, please visit: [PayCargo Registration](https://go.paycargo.com/register?brand=apm). For Credit Card payments, registration enjoys same day approval. When linking bank accounts, registration approval will take up to 48 hours to complete the needed security and regulatory validations. If a quick turn registration is needed, a credit card may be used and the account can then be converted to ACH to access the lowest cost long-term processing.

What does Paid and/or Good Through Date mean?

The “Paid Through Date” (PTD) is the date through which the container charges have been settled, whether by payment of fees or allocation of free time. This date is also referred to as the “Good Through Date” and extends beyond the original “Last Free Day” (LFD).

Can I request for additional free time?

To request additional free time, please contact the appropriate APM Terminal.

How do I initiate a dispute for the charges currently showing?

PayCargo does not set the charges pulled from the APM system. For more information regarding the charges set and disputing charges before payment, please contact the vendor directly.

How do I request a refund?

To request a refund, please visit the following Refund Tutorial: [**Refund Tutorial**](#how-do-i-request-a-refund)**.** Supported documentation uploads include .PDF, .PNG and .JPEG. If attaching an eMail, you must print or download it to .PDF format or use a screenshot in .PNG or .JPEG format.

Post-payment, how long will it take for my container to be released at the Terminal?

PayCargo is directly connected to APMT’s Terminal Operating Systems, ensuring timely communication. However, the Terminals rely on EDI messaging, which may not be immediate. As a result, there could be a delay of up to one (1) hour for status changes to be reflected.

# Hapag-Lloyd PayCargo supports Hapag-Lloyd payments for: **Invoices** Claim your invoice > **Demurrage charges** Container Payment Portal > # Claim your invoice ### Overview **Hapag Lloyd Claim Your Invoice** makes it easy to access, review, and pay your Hapag-Lloyd invoices instantly through PayCargo. No more manual processing or payment errors—just a secure and seamless way to manage your payments. With greater visibility and accuracy, you can ensure smooth transactions and keep your shipments moving without hassle. ### How it works 1. **Log in:** Sign in to your PayCargo account and select **Make a Payment**. 2. **Select vendor:** Search for and choose **Hapag-Lloyd** as the vendor.

3. **Access invoice claim:** Continue when prompted to be redirected to the invoice-claiming feature. 4. **Enter invoice details:** Select **Invoice** as the transaction type, then enter the invoice number and total amount exactly as shown on the invoice. 5. **Validate invoice:** Click **Find Invoices** (or press Enter). The system checks Hapag-Lloyd’s records to confirm the invoice details.

6. **Claim and pay:** Once validated, review the details and select **Claim** to add the invoice to your account and proceed with payment. {% @arcade/embed url="" flowId="XsA7qx1fqztCtUuKBYFD" %} ### Key benefits **Real-time invoice validation:** Reduces errors by confirming invoice numbers and amounts before payment. **Faster processing:** Eliminates manual steps and accelerates payment submission. **Improved visibility:** View and confirm invoice details before committing funds. **Secure transactions:** Payments are handled through PayCargo’s trusted network. ### Related questions

Do I need a PayCargo account to use this feature?

Yes. This feature is only available to those with a PayCargo account. You may register for an account [here](https://go.paycargo.com/register). If you do not wish to register for a PayCargo account to make this payment, please reach out to the vendor for an alternative payment method.

I searched for my invoice on PayCargo, and it is showing 'No Records'. How can I make this payment?

Double-check that the invoice number or BOL entered amount (down to the cent) matches exactly what's listed on your Hapag Lloyd invoice. **Hapag-Lloyd America Invoices**: Upon receiving your invoice, please allow up to 1 hour for the invoice to be uploaded to PayCargo in order to be claimed. If it has not been uploaded in this time frame, please reach out to our support team at or give us a call at (888) 250-7778 for immediate assistance with one of our representatives. **Hapag-Lloyd Canada Invoices**: Upon receiving your invoice, please allow up to the following day for the invoice to be uploaded to PayCargo in order to be claimed. If it has not been uploaded in this time frame, please reach out to our support team at or give us a call at (888) 250-7778 for immediate assistance with one of our representatives.

Why can't I modify the invoice payment amount?

With the new integration, only the total amount due on the invoice can be paid. This ensures that payments are settled in full, allowing for faster freight releases.

# Customizations ### Overview Vendors are able to request customizations to be created for any transactions made to them. These customizations will require the payer to enter specific information before being able to approve a transaction to this vendor. ### How it works Vendors may request customizations in the form of: * **Required transaction formats:** Payers must input their transactions in a specific format using the information provided by the vendor. This may include items such as a specific Airway Bill prefix or Invoice numbers. * **Additional transaction details:** Vendors may add additional transaction details to be requested, such as account numbers or transaction numbers related to the vendor. * **Transaction Lines:** Vendors may require clients to enter the transaction lines for a transaction to indicate the fees the payment they are making will apply to. * **Set Amounts For Payments:** If a payer selects to pay a specific type of transaction to the vendor, this amount may be a fixed amount set by the vendor in order to prevent any misinput of the amount when making a payment. By having a customization, both vendors and payers are able to confidently ensure that the transactions they are paying for are applied to the intended bill. ### Key benefits **Reduced errors in payments:** Required formats, fixed amounts, and predefined transaction lines minimize the risk of entering incorrect invoice numbers, references, or payment amounts. **Confidence payments are applied correctly:** Standardized formats and required fields ensure payments contain all necessary information for correct application. **Simplified payment experience:** Structured inputs guide payers through the process, reducing guesswork and the need to understand complex billing details. **Faster issue resolution:** When disputes or questions arise, detailed transaction data makes it easier to identify and resolve issues quickly. ### Related questions

I do not know the information that is being asked to be entered. How do I make my payment?

Please contact the vendor you are attempting to make a payment to in order to retrieve the required information needed for your payment.

The fixed amount shown is not the amount I wish to pay. How do I change this amount?

The fixed amount is an amount requested by the vendor to be set in place for the type of transaction you are attempting to pay. Please review the type of payment you are selecting when paying this vendor. If the payment type you selected is the one requested to be paid, please reach out to the vendor regarding this amount.

I put in the correct information, but I cannot click to enter an amount to pay. How would I enter the amount I want to pay?

Your transaction may require you to enter the amount you wish to pay as a transaction line. This field may appear as a table with fields at the bottom or side of the transaction details.

# Understanding PayCargo pricing and plans ### Overview PayCargo offers flexible [**pricing options** ](https://paycargo.com/pricing/)designed to support a wide range of payment needs—from guest payments to high-volume logistics operations. The right plan depends on how frequently you make payments, the payment methods you prefer, and the level of operational tools your business requires. Customers can choose between [**PayCargo Quick Pay**](https://app.paycargo.com/shipAndPay) for occasional payments or a [**Payer Account** ](https://app.paycargo.com/registerPayer)for ongoing use with advanced features and lower per-transaction costs. ### How it works **Choose a payment option** PayCargo provides the following options: * **PayCargo Quick Pay (Guest Payments)**\ Designed for one-time or occasional payments without registration. Payments are made by credit card only and include per-transaction fees[\*](https://support.paycargo.com/pricing/paycargo-cost#transactional) * **Payer Account (ACH, Credit Card, or Line of Credit)**\ A subscription-based account[\*](https://support.paycargo.com/pricing/paycargo-cost#subscription-details) for frequent payers. This option supports multiple payment methods, unlimited transactions, and access to operational tools, including batch payments and reporting. ### Key benefits **Flexibility:** Choose between guest payments or a full account based on your usage needs **Multiple payment methods:** ACH, credit card, prepaid balance, or approved line of credit **Scalability:** Supports everything from single transactions to enterprise-level payment volumes **For frequent payers:** lower per-transaction cost compared to guest payments, and additional tools for managing payments efficiently. {% hint style="info" %} {% tabs %} {% tab title="PayCargo Pricing" %} PayCargo users can view pricing per account type details by visiting [paycargo.com/pricing/](https://paycargo.com/pricing/) {% endtab %} {% tab title="Transactional" %} \*For PayCargo account holders, a standard transaction fee of USD 15.95 applies to each payment. Credit card transactions are subject to separate processing fees, which are approximately 3.8% for domestic payments and approximately 4.8% for Canadian credit card transactions. PayCargo Quick Pay guest payments do not require an annual fee; however, they include a per-transaction cost of USD 19.95, in addition to the applicable credit card processing fees. {% endtab %} {% tab title="Subscription details" %} \*Registration is required to create a PayCargo account and access subscription-based features. During registration, the administrative user must accept the terms and confirm authorization to share bank details or prepaid funding information, consenting to the Annual Fee in effect. Once the account is active, the annual fee of $295 applies per user profile and is collected via ACH in two installments. Email notifications are provided in advance of each withdrawal. {% endtab %} {% endtabs %} {% endhint %} ### Related questions

What if I process multiple transactions or have a high payment volume?

For high-volume operations, we recommend contacting the [**PayCargo Sales Team**](mailto:sales@paycargo.com) to discuss the options best suited to your business needs.

Where did I consent to a subscription fee?

The Payer account subscription fee is agreed to at the time of registration, when you accept the Terms and Conditions to share your banking information.

Where can I view my subscription fee invoice?

Your **Annual User Fee invoice** is sent to your registered email address. #### Find the invoice email The sender and subject format are not documented as a stable, exact format. Search your inbox for `PayCargo`, `Annual User Fee`, or `invoice`. These are search aids. They do not guarantee an exact subject match. #### Retrieve the invoice in PayCargo You can also retrieve the invoice through the PayCargo platform: 1. Log in to your PayCargo account. 2. Navigate to **Transactions**. 3. Select **Clear** to remove existing filters. 4. Search for **PayCargo** as the vendor. 5. Open the relevant invoice. 6. Select **Print** to download the receipt.

Why do I have to pay transaction fees if I already have an annual subscription fee?

Our transactional fees support the delivery of high-quality services, including ongoing updates and integrations that enhance efficiency and provide a seamless experience for our customers. As part of our commitment to innovation, PayCargo account holders are subject to an annual user fee. This fee helps maintain an active account and supports the security of your sensitive information, while enabling us to expand our offerings—such as same-day release vendors, customized reporting, multiple user permission levels, various payment methods, 24/7 support, and refund assistance.

# Pricing per region ### Overview PayCargo offers a [flexible pricing model](https://paycargo.com/pricing/) designed to support the diverse needs of regions and industries across the logistics and supply chain ecosystem. This structure delivers cost-effective, efficient payment solutions that help accelerate cargo release and streamline transactions. By supporting both digital and traditional payment methods, PayCargo provides transparent and competitive pricing while enabling businesses to select options that align with their operational requirements—helping optimize financial efficiency across global markets. ### List of pricing per region This analysis will provide a comprehensive understanding of the regional pricing strategies PayCargo employs.

Region	Currency	PC Quick Pay	PC Payer Account	Credit Card Limit	Notes
United States	USD	USD $19.95 per transaction	USD $15.95 per transaction	USD 5,000 transaction limit	Largest market, lowest per-transaction cost due to ACH
United Arab Emirates	AED	AED 20.00 per transaction	AED 9.98 per transaction	AED 10,000 transaction limit	Slightly higher than US due to banking rails
Australia	AUD	AU $2.20 per transaction	AU $2.20 per transaction	AUD 15,000 transaction limit	Higher costs due to local payment systems
Canada (CA)	USD	USD $16.00 per transaction	USD $10.50 per transaction	USD 5,000 transaction limit	Moderate pricing; depends on country
Canada (CB)	CAD	CA $21.00 Per Transaction	CA $11.00 Per Transaction	CAD 5,000 transaction limit	Pricing varies widely by country
Europe	EUR	EU €2.50 Per Transaction	EU €2.50 Per Transaction	EUR 5,000 transaction limit	Often higher due to fragmented banking
Hong Kong	HKD	HK $19.00 Per Transaction	HK $19.00 Per Transaction	HKD 200,000 transaction limit	Highest variability and cost
United Kingdom	GBP	GBP £2.50 Per Transaction	GBP £2.50 Per Transaction	GBP 15,000 transaction limit	Applies when payer and vendor are in different regions

### Related questions

Is there a difference in pricing for Payers vs. Vendors?

There are no fees associated with maintaining a vendor account. Vendors receive payments at no cost and benefit from a single platform that supports both receiving and managing transactions. PayCargo’s business model is payer-based, with the majority of services designed to support payers in accelerating cargo release and ensuring efficient, secure payment and data transfers to vendors.

What payment methods are supported on the platform?

PayCargo supports multiple payment options to provide flexibility and meet your business needs: * **ACH (overnight debit):** Enables direct transfers from your bank account * **Credit cards:** Allows payments using supported cards * [**PayCargo Credit Line:** ](/payments-and-finance/paycargo-finance)Credit lines available from $50,000 to $5 million for qualified clients

# Walkthrough demos ## Walkthrough demos Watch step-by-step demo videos that walk through key workflows in the PayCargo platform. ### For payers — guest and account holders

	Cover image
How to Sign Up as a PayCargo Payer	Sign-Up.png	PayCargo Payments	https://app.arcade.software/share/B9vZG6pTznZROwX1Qixg
PayCargo Container Payment Portal	CPP.png	https://app.arcade.software/share/sfkWvyRA5oBxSiuUXU9a/53yn6fIfcwuJdgtBK0ih	https://app.arcade.software/share/sfkWvyRA5oBxSiuUXU9a
Create and Pay a New Transaction	Create and Pay.png		https://app.arcade.software/share/TClVIwAzEd4Hz4H5upJr
How to Make a Payment Using PayCargo Credit	PCF.png		https://app.arcade.software/share/ExUZwEFoiss7eBFzyXYJ
How to Increase Your Overnight and Credit Card Limit	ONL and CC .png		https://app.arcade.software/share/ljJjVNyvIPMAdn2J7fUy
How to Make a Payment with PayCargo Quick Pay	QuickPay.png		https://app.arcade.software/share/7mpGcCyqfueynJi3ANPf
How to Request a Refund	Automatic Refunds- request.png		https://app.arcade.software/share/69pYpGLOfNK2GaKeTao5
How to Create a Batch Transaction	Reset Password (1).png		https://app.arcade.software/share/ll1Gl6FYIAF7HKW0f8tJ
How to Apply for PayCargo Finance	PCF Application.png		https://app.arcade.software/share/i5DmH18YHOR1ywgHhdrr
How to Search for Transactions on your PayCargo Dashboard	PC Search.png		https://app.arcade.software/share/Dli3jfn5RQIkGQSr74bT
How to Schedule a Payment in PayCargo	Scheduling Pay.png		https://app.arcade.software/share/cO90neP70gCWXcQFKtCO
How to Register for a PayCargo Canadian Payer Account	Canadian Payer.png		https://app.arcade.software/share/JwtBm822ggIjjWGKBSAb
How to Navigate Your PayCargo Payer Dashboard	Payer Dashboard.png		https://app.arcade.software/share/jZeWYJVwdXcu1FTjCUUX
How to to Find a PayCargo Vendor	Finding Vendor.png		https://app.arcade.software/share/Dli3jfn5RQIkGQSr74bT

### For vendors

	Cover image
How to Enable the Same-Day Release Feature for Vendors	Same Day Release.png	https://app.arcade.software/share/5ZhftOGgQbiUepggc2Wj
How to Enable and Approve Automatic Refunds	Automatic Refunds.png	https://app.arcade.software/share/3maYWRA8jAuuvgRPRhnx
How to Sign Up as a PayCargo Vendor	Sign-Up Vendor.png	https://app.arcade.software/share/QOHWlxhNIdDqqSKgHEWw
How to Register for a PayCargo Canadian Vendor Account	Canadian Vendor.png	https://app.arcade.software/share/GnARtPnsdsQ8AOGFvAss
How to Navigate Your PayCargo Vendor Dashboard	Vendor Dashboard.png	https://app.arcade.software/share/jtf5qZsDGODBstGZSOd9

### All other demos

	Cover image
How to Reset your PayCargo Account Password	Reset Password.png	https://app.arcade.software/share/NTaTcGjiUxfGvS7JKPqB
How to Navigate the PayCargo Mobile App	Mobile App.png	https://app.arcade.software/share/dVd4xf7ugd6f6czZyso5
Register for CC Payment in New Experience

# Get started


Get started
Make a payment
Manage your account
Refunds and cancellations
Vendor tools
Container payments

	Cover image
How to Sign Up as a PayCargo Payer	Sign-Up.png	PayCargo Payments	https://app.arcade.software/share/B9vZG6pTznZROwX1Qixg
How to Navigate Your PayCargo Payer Dashboard	Payer Dashboard.png		https://app.arcade.software/share/jZeWYJVwdXcu1FTjCUUX

	Cover image
How to Sign Up as a PayCargo Vendor	Sign-Up Vendor.png		https://app.arcade.software/share/QOHWlxhNIdDqqSKgHEWw
How to Navigate Your PayCargo Vendor Dashboard	Vendor Dashboard.png		https://app.arcade.software/share/jtf5qZsDGODBstGZSOd9

	Cover image
How to Navigate the PayCargo Mobile App	Mobile App.png		https://app.arcade.software/share/dVd4xf7ugd6f6czZyso5

# Make a payment

	Cover image
Create and Pay a New Transaction	Create and Pay.png	https://app.arcade.software/share/TClVIwAzEd4Hz4H5upJr
How to Find a PayCargo Vendor	Finding Vendor.png	https://app.arcade.software/share/Dli3jfn5RQIkGQSr74bT
How to Make a Payment with PayCargo Quick Pay	QuickPay.png	https://app.arcade.software/share/7mpGcCyqfueynJi3ANPf
How to Make a Payment Using PayCargo Finance	PCF.png	https://app.arcade.software/share/ExUZwEFoiss7eBFzyXYJ
How to Create a Batch Transaction	Reset Password (1).png	https://app.arcade.software/share/ll1Gl6FYIAF7HKW0f8tJ
How to Schedule a Payment in PayCargo	Scheduling Pay.png	https://app.arcade.software/share/cO90neP70gCWXcQFKtCO
How to Search for Transactions on your PayCargo Dashboard	PC Search.png	https://app.arcade.software/share/Dli3jfn5RQIkGQSr74bT

# Manage your account

	Cover image
How to Reset your PayCargo Account Password	Reset Password.png	https://app.arcade.software/share/NTaTcGjiUxfGvS7JKPqB
How to Increase Your Overnight and Credit Card Limit	ONL and CC .png	https://app.arcade.software/share/ljJjVNyvIPMAdn2J7fUy
How to Apply for PayCargo Finance	PCF Application.png	https://app.arcade.software/share/i5DmH18YHOR1ywgHhdrr
How to Register and Make a Credit Card Payment in PayCargo	Manage Credit Cards.png
How to Navigate Your PayCargo Payer Dashboard	Payer Dashboard.png	https://app.arcade.software/share/jZeWYJVwdXcu1FTjCUUX
How to Navigate Your PayCargo Vendor Dashboard	Vendor Dashboard.png

# Refunds and cancellations

	Cover image
How to Request a Refund	Automatic Refunds- request.png		https://app.arcade.software/share/69pYpGLOfNK2GaKeTao5
How to Enable and Approve Automatic Refunds	Automatic Refunds.png		https://app.arcade.software/share/3maYWRA8jAuuvgRPRhnx

# Vendor tools

	Cover image
How to Sign Up as a PayCargo Vendor	Sign-Up Vendor.png	https://app.arcade.software/share/QOHWlxhNIdDqqSKgHEWw
How to Navigate Your PayCargo Vendor Dashboard	Vendor Dashboard.png	https://app.arcade.software/share/jtf5qZsDGODBstGZSOd9
How to Enable and Approve Automatic Refunds	Automatic Refunds.png	https://app.arcade.software/share/3maYWRA8jAuuvgRPRhnx

# Products and integrations ## PayCargo Container Payment Portal (CPP)

	Cover image
PayCargo Container Payment Portal	CPP.png	https://app.arcade.software/share/sfkWvyRA5oBxSiuUXU9a/53yn6fIfcwuJdgtBK0ih	https://app.arcade.software/share/sfkWvyRA5oBxSiuUXU9a

## IBS Software Integration

	Cover image
How to Create a Transaction for an Air Vendor (IBS Integration) with PayCargo!		https://app.arcade.software/share/sfkWvyRA5oBxSiuUXU9a/53yn6fIfcwuJdgtBK0ih	https://app.arcade.software/share/sfkWvyRA5oBxSiuUXU9a

# Walkthrough demos — Angular Watch step-by-step demo videos that walk through key workflows in the PayCargo platform. ## For payers — guest and account holders

	Cover image
How to Sign Up as a PayCargo Payer	Sign-Up.png	PayCargo Payments	Payer/ Shipper Account
PayCargo Container Payment Portal	CPP.png	https://app.arcade.software/share/sfkWvyRA5oBxSiuUXU9a/53yn6fIfcwuJdgtBK0ih	What is the Container Payment Portal?
Create and Pay a New Transaction	Create and Pay.png		Payer/ Shipper Account
How to Make a Payment Using PayCargo Credit	PCF.png		What is the PayCargo Finance?
How to Increase Your Overnight and Credit Card Limit	ONL and CC .png		What is an Overnight Limit?
How to Make a Payment with PayCargo Quick Pay	QuickPay.png		PayCargo for Guests
How to Request a Refund	Automatic Refunds- request.png
How to Create a Batch Transaction	Reset Password (1).png
How to Apply for PayCargo Finance	PCF Application.png
How to Search for Transactions on your PayCargo Dashboard	PC Search.png
How to Schedule a Payment in PayCargo	Scheduling Pay.png
Welcome to How to Register for a PayCargo Canadian Payer Account	Canadian Payer.png		Canadian Payers
How to Navigate Your PayCargo Payer Dashboard	Payer Dashboard.png
How to to Find a PayCargo Vendor	Finding Vendor.png		https://app.arcade.software/share/Dli3jfn5RQIkGQSr74bT

## For vendors

	Cover image
How to Enable the Same-Day Release Feature for Vendors	Same Day Release.png	What is Same Day Release?
How to Enable and Approve Automatic Refunds	Automatic Refunds.png
How to Sign Up as a PayCargo Vendor	Sign-Up Vendor.png
Welcome to How to Register for a PayCargo Canadian Vendor Account!	Canadian Vendor.png	Canadian Vendors
How to Navigate Your PayCargo Vendor Dashboard	Vendor Dashboard.png

## All other demos

	Cover image
How to Navigate the New PayCargo Experience	REACT Experience.png	What is PayCargo?
How to Reset your PayCargo Password	Reset Password.png	Account Access and Reactivation
How to navigate the PayCargo Mobile App	Mobile App.png

# Guides ## Troubleshooting {% file src="/files/al7X3tPloY0T7lJqExYW" %} ## Printable guides {% file src="/files/3qn5NgGD50g1KvXkexbp" %} {% file src="/files/I8ndC8CPgRA7x2SoJgpl" %} {% file src="/files/Am08Ta9SU91Urabpu6ZM" %} {% file src="/files/i0yhWXaPar6aKggB51Jd" %} {% file src="/files/U1O1rgINOjS6cOJX68DW" %} {% file src="/files/Yh7oV0RRg1MGwtyOY3Q5" %} {% file src="/files/XdiD4ls16PygX7zw2dUR" %} {% file src="/files/FMujvNeLN8abGGPpMRwY" %} {% file src="/files/IHd1wKrpzYR1K5cq1pzU" %} {% file src="/files/YkezLfHVUKEhi7mU8FaA" %} {% file src="/files/taSqPZN9EoMukKGniASN" %} {% file src="/files/a3nr0T7YO2qZiDTbKps2" %} {% file src="/files/7p3TUkMoa2AzEkFW64EF" %} {% file src="/files/wCW2ETqj8CcRbcpcM8Ey" %} {% file src="/files/QejhAIXxYJVljCtXjZaf" %} {% file src="/files/UV76uJj40zrhVGQLsuRL" %} {% file src="/files/PeOYatUSmWnvAiVh10we" %} # Troubleshooting Troubleshooting helps identify and correct problems. It focuses on what is not working as expected. Use the steps below to resolve common website issues. ### Clearing cache and cookies Clearing cache and cookies helps refresh your browser data and can resolve issues caused by stored or outdated information. For successful cache clearing: * **Keep only one browser tab open:** Cached data will not clear properly if multiple tabs are open within the same browser. * **After clearing the cache:** close the browser window and reopen Chrome before continuing. You may then resume browsing with refreshed browser data. **For Apple (macOS) users:**\ Closing a browser window does not automatically quit the application. To fully exit the browser after clearing the cache, use one of these methods: * Select the application name in the top-left menu bar and choose **Quit** * Locate the application icon in the Dock, right-click (or two-finger click), and select **Quit** This step can resolve unexpected platform issues, including visual errors and failed payment attempts. #### Clear cache and cookies: browser support links **Google Chrome:** [Clear cache & cookies](https://support.google.com/accounts/answer/32050?hl=en\&co=GENIE.Platform%3DDesktop) **Microsoft Edge:** [How to manage and clear your cache and cookies](https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2) **Firefox:** [Clear cookies and site data in Firefox](https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox) **Safari:** [Clear cookies in Safari on Mac](https://support.apple.com/guide/safari/manage-cookies-sfri11471/16.1/mac/13.0) ### Using a private/incognito window A private window creates a clean browsing session. It helps identify whether your browser causes the issue by: * **Bypassing cached data and cookies**, which are common sources of loading issues or outdated information * **Signing you out by default**, helping determine whether the issue is related to user-specific settings, permissions, or account synchronization * **Disabling most browser extensions**, which can interfere with site functionality * **Simulating a first-time visit**, making it easier to identify whether browser settings are contributing to the issue If the issue does not occur in a private window, saved data, extensions, or profile settings may cause it. Using a private window is often the fastest first troubleshooting step. #### Open a private window: browser support links **Google Chrome:** [Browse in Incognito mode](https://support.google.com/chrome/answer/95464?hl=en\&ref_topic=9845306\&sjid=7705920699730589857-NA) **Microsoft Edge:** [Browse InPrivate in Microsoft Edge](https://support.microsoft.com/en-us/microsoft-edge/browse-inprivate-in-microsoft-edge-cd2c9a48-0bc4-b98e-5e46-ac40c84e27e2) **Firefox: Private Browsing:** [Use Firefox without saving history](https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history) **Safari**: [Keep your browsing history private in Safari and Maps](https://support.apple.com/guide/personal-safety/keep-your-browsing-history-private-ips375e6d608/web) ### Using a different browser/device Some browsers and devices may not work as well with our platform. PayCargo works on any platform, but you may encounter issues on a specific browser or device: * **Use a different browser.** PayCargo works best in Google Chrome. Use Chrome when you retry the action. If you already use Chrome, try another browser, such as Microsoft Edge. * **Use a different device.** PayCargo works best on a laptop or desktop. If you are paying from a mobile browser, retry on a laptop or desktop. If you already use a laptop or desktop, try a mobile device. * **Check for pop-up blockers.** PayCargo uses pop-ups during payments. If you cannot see certain fields, check your settings and allow pop-ups. ### Contact Support Our team may need to take further action before you can retry. If the steps above do not resolve the issue, our Support team can help. To help us resolve the issue, provide: * Your **company name, email,** and **username** on PayCargo * The **transaction number** you are trying to pay * The **vendor** you are trying to pay * The **payment method**, such as a credit card or Automated Clearing House (ACH) * Any **error message** you receive and a screenshot If you receive a **Payment Failed** error, do not resubmit the transaction before contacting the PayCargo Support team. Retrying the payment without guidance may result in a temporary hold on part of your credit card balance. Contact support # Product Updates Stay up to date with the latest PayCargo platform updates, integrations, and vendor additions designed to help logistics teams move cargo faster and manage payments more efficiently. ## September 2026 ### CMA CGM Australia Integration with PayCargo Released: September 30, 2026 Region: Australia

{% hint style="info" %} **CMA CGM is now available to PayCargo payers in Australia.** {% endhint %} Customers can pay **CMA CGM/ANL freight and Demurrage & Detention (D\&D) charges** directly through PayCargo. **Benefits:** * Get your EDO faster, often within 4 hours of payment * Pay multiple invoices in a single transaction * Add a job number or reference to simplify reconciliation * View payment status and balance due in real time * Pay by credit card or direct debit **How it Works:** Select **CMA CGM** as your vendor in PayCargo, enter your invoice details ( select AUD as your currency and Australia as your region), choose your payment method, and complete your payment. ### Edit Custom Fields After Approval or Processing Released: September 17, 2026 Region: Global

{% hint style="info" %} Correct payer-specific information without Support assistance {% endhint %} Customizable payer-specific fields can now be edited after a transaction has been approved or processed, allowing payers to make corrections directly without needing Support assistance. **What's new? Payers can now:** * Edit customizable payer-specific fields after approval or payment processing without Support assistance * Correct field information without unapproving the transaction * Follow applicable field requirements, such as required fields, company-specific file number formatting, or language This also applies to previously approved transactions. When editing a transaction, any current field requirements will apply. ## August 2026 ### Retrieve and Pay Demurrage Charges Directly in PayCargo Released: August 20, 2026 Region: US

{% hint style="info" %} A more seamless way to manage container demurrage payments {% endhint %} PayCargo is expanding its demurrage payment capabilities to make it easier for customers to retrieve, review, and pay container demurrage charges in one place. With this enhancement, customers can retrieve available charges directly within the platform, reducing the need to switch between systems. Once the charges are retrieved, they can continue using their existing PayCargo transaction workflow, including transaction creation, approvals, and payment. **What's new? Customers can now:** * Retrieve demurrage charges directly in PayCargo * View available charges in real-time * Create a payment transaction without leaving PayCargo * Continue using their existing transaction and approval workflows * Complete the demurrage payment through their PayCargo account ### Saved Views for the Transactions Table Released: August 20, 2026 Region: Global

{% hint style="info" %} Customize. Save. Switch. {% endhint %} The Transactions table in your dashboard can now be customized and saved as up to five Views, making it easier to access the information and layout you prefer. Switch between saved Views whenever you need a different view of your transactions, or set one as your default View to have it displayed automatically when you log in. **Key Benefits:** * Customize your table: Adjust columns, column order, visibility, and filters. * Save up to 5 Views: Keep different table configurations ready for different needs. * Set a default View: Have your preferred View displayed automatically when you log in. * Switch Views easily: Quickly move between saved configurations as needed. ### PayCargo and Menzies Aviation Launch Quick Pay option on MACH Portal - USA Released: August 3, 2026 Region: US (SFO all 3 stations, DFW, DFW CFS+CCSF, BWI, RFD, ONT)

{% hint style="info" %} Menzies Aviation and PayCargo have introduced a new payment experience within the **Menzies Cargo Management Platform (MACH Portal)**, allowing customers to view outstanding charges and securely make payments through PayCargo. {% endhint %} **Key Benefits:** * View and pay outstanding charges directly in MACH Portal * Access up-to-date charge information from MACH * Reduce manual entry and payment errors * Simplify the payment process with a faster, more convenient experience **How it Works:** Customers can select an outstanding charge in the MACH Portal, review the payment details, and complete the payment securely through PayCargo. ## July 2026 ### PayCargo and Menzies Aviation Launch Quick Pay option on MACH Portal - CANADA Released: July 20, 2026 Region: Canada (Toronto, Vancouver, Calgary & Montreal)

{% hint style="info" %} Menzies Aviation and PayCargo have introduced a new payment experience within the **Menzies Cargo Management Platform (MACH Portal)**, allowing customers to view outstanding charges and securely make payments through PayCargo. {% endhint %} **Key Benefits:** * View and pay outstanding charges directly in MACH Portal * Access up-to-date charge information from MACH * Reduce manual entry and payment errors * Simplify the payment process with a faster, more convenient experience **How it Works:** Customers can select an outstanding charge in the MACH Portal, review the payment details, and complete the payment securely through PayCargo. ## June 2026 ### Hapag-Lloyd Container Payment Portal (CPP) Rollout Update Released: June 27, 2026 Region: US

{% hint style="info" %} **Hapag-Lloyd’s Container Payment Portal (CPP), powered by PayCargo and Gnosis Freight**, continues to expand across the United States to streamline the payment of time-pending charges and support faster cargo release. {% endhint %} CPP is currently live in Norfolk, Houston, Savannah, Miami, Tampa, Port Everglades, Charleston, Tacoma, Baltimore, Mobile, Philadelphia, Los Angeles, Oakland, New York, New Orleans, and Seattle. **The latest rollout in Los Angeles** includes Fenix Marine Services, with the arrival of the MV Maersk Mammoth V619N on June 27, 2026. **Highlights:** * Expanded CPP rollout across additional U.S. ports * Supports faster cargo release and improved payment visibility * Includes secure integrated payments and simplified dispute handling * Customer onboarding resources, guides, and FAQs available at [Hapag-Lloyd CPP Payer Support](https://paycargo.com/hapag-lloyd-portal/payer-support/?utm_source=chatgpt.com) ### Manage Your Credit Cards from the Dashboard Released: June 25, 2026 Region: US & Canada (USD Payments Only)

{% hint style="info" %} A new **Credit Card Management** section has been added to the **Funds** area of your PayCargo dashboard. You can now save, view, and manage your payment cards in one centralized location, without needing to go through the payment process. {% endhint %} **Key Benefits:** * Save credit cards before creating a payment * Manage and update all your saved cards in one place, anytime * Greater visibility and control over stored credit cards * Faster checkout and payment processing ### Harbor Freight CMS Integration Released: June 11, 2026 Region: US

{% hint style="info" %} PayCargo now connects with Harbor Freight CMS, allowing customers to view charges, make payments, and release containers directly from the PayCargo platform—no extra logins or manual steps required. {% endhint %} **What’s New:** * View Harbor Freight CMS charges in PayCargo * Submit payments directly from the platform * Complete container release in one streamlined flow **Benefits:** * Less manual work and fewer steps * Faster payment and container release process * Easier and more convenient way to manage charges ### Yang Ming Container Payment Portal Expansion Released: June 4, 2026 Region: US

{% hint style="info" %} **Yang Ming’s Container Payment Portal (CPP)**, powered by PayCargo and Gnosis Freight, continues expanding across U.S. ports to simplify and accelerate the payment of time-pending charges. {% endhint %} **CPP is currently available at:** * Fenix Marine Services (Los Angeles) – MV CMA CGM BLUE WHALE (Voyage 0CLMNW1M, AL5 service), launched June 4, 2026 * APM Terminals Pier 400 Los Angeles – MV HMM Emerald 013E, launched May 14, 2026 * Total Terminals International (TTI) – launched December 2025 **Details:** Yang Ming demurrage payments for applicable shipments are processed through [watchlist.paycargo.com](https://watchlist.paycargo.com/login?redirectTo=%2Fwatchlist), providing improved shipment visibility, faster processing, and a more streamlined dispute and container release experience. ### Canadian National Rail (CN Rail Integration) Released: June 1, 2026 Region: US & Canada

{% hint style="info" %} **Canadian National Rail (CN Rail)** is now available on PayCargo as a same-day release vendor. CN Rail supports USD payments across the United States and Canada with same-day release. Customers can view, approve, and pay storage charges directly in PayCargo, and PayCargo automatically completes the guarantee process for fast container release. {% endhint %} **Benefits:** * No need to log into the CN Rail portal * Faster, same-day container release * Fewer manual steps * Simple payment and release process **How it Works:** Select CN Rail as your vendor in PayCargo, enter shipment details, and complete your payment to release your container. ## May 2026 ### Empire CFS Migration from CMS to Logiware Released: May 28, 2026 Region: US

{% hint style="info" %} **Empire Container Freight Station, Inc.** has transitioned its PayCargo integration from Cargo Manager System (CMS) to Logiware. This update ensures continued support for charge visibility and payment remittance while maintaining the existing PayCargo experience. {% endhint %} **Important Notes:** • Integration platform has been migrated from CMS to Logiware. • Supported transaction types include CFS Warehouse Pickup Fees and Additional Billing. • No changes to PayCargo user accounts, refund settings, or payment methods. **Benefit:** Maintains a seamless payment experience for Empire CFS customers with no changes to existing configurations or user experience. ### Tolead Logistics Payment Notification Integration Released: May 28, 2026 Region: US

PayCargo has introduced a new integration with Tolead Logistics that automatically sends payment confirmation details once a payment is successfully completed. **Benefit & Impact:** • Improves and speeds up Tolead Logistics' payment reconciliation process by reducing manual work and improving communication between systems. • No changes to the current payment experience for Tolead Logistics users. Existing refunds, disputes, and approval processes remain the same. ### Imperial CFS Express Checkout Launch Released: May 18, 2026 Region: US

{% hint style="info" %} Imperial CFS has implemented the PayCargo Express Checkout widget within its customer portal, allowing customers to pay container-related charges using PayCargo. {% endhint %} **What's New:** • Customers can complete payments directly using PayCargo within the Imperial CFS experience, with no changes to existing PayCargo payment processes. • Supports existing PayCargo payment methods, including ACH, PayCargo Finance, and credit cards. **Benefits:** Provides a streamlined, secure payment experience, enabling faster transactions using existing PayCargo payment methods. {% @arcade/embed flowId="mMfNptenLdX4iwDdmQwS" url="" %} ### Yang Ming Container Payment Portal (CPP) – APMT Pier 400 (LA) Released: May 14, 2026 Region: US

{% hint style="info" %} Yang Ming's Container Payment Portal (CPP), powered by PayCargo and Gnosis Freight, continues to expand across U.S. ports to simplify and accelerate the payment of demurrage and other time-sensitive charges. {% endhint %} The CPP locations include: • **APMT Pier 400 Los Angeles** – launched on May 14, 2026, with the arrival of the MV HMM Emerald 013E • **Total Terminals International (TTI)** – launched in December 2025 **Details:** Supports digital payment of applicable demurrage charges through watchlist.paycargo.com, improving shipment visibility, enabling faster invoicing and fee resolution, and streamlining dispute and release processes. ## April 2026 ### Hapag-Lloyd Container Payment Portal (CPP) Rollout Update Released: April 23, 2026 Region: US

{% hint style="info" %} **Hapag-Lloyd’s Container Payment Portal (CPP), powered by PayCargo and Gnosis Freight**, continues to expand across the United States to help streamline the payment of time-pending charges and support faster cargo release. {% endhint %} CPP is currently live in Norfolk, Houston, Savannah, Miami, Tampa, Port Everglades, Charleston, Tacoma, Baltimore, Mobile, Philadelphia, Los Angeles, and New York. The latest rollout phase expanded CPP to Oakland, New Orleans, and Seattle through select terminals and vessel deployments in April 2026. This expansion continues to improve the payment experience through real-time container visibility, instant pro-forma invoicing, secure payments, and simplified dispute resolution. **Highlights:** • Expanded CPP rollout across additional U.S. ports\ • Supports faster cargo release and improved payment visibility\ • Includes secure integrated payments and simplified dispute handling\ • Customer onboarding resources, guides, and FAQs available at [Hapag-Lloyd CPP Payer Support](https://paycargo.com/hapag-lloyd-portal/payer-support/?utm_source=chatgpt.com) ### STG Bridgetown CMS Integration Released: April 22, 2026 Region: US

{% hint style="info" %} Bridgetown, an STG company processing CFS traffic, is now leveraging the same CMS integration used across other STG stations within PayCargo. {% endhint %} This integration allows payers to retrieve accurate and up-to-date charges directly in PayCargo by entering a CFS Lot Number and confirming the pickup date. Once payment is completed, remittance information is automatically sent to Bridgetown to help streamline payment processing. **Key details:** • Bridgetown now uses the standard STG CMS integration within PayCargo\ • Users can retrieve real-time charges before payment completion\ • Remittance information is automatically sent after payment\ • Supports U.S. region and Overnight payment methods\ • Users enter a CFS Lot Number and confirm the pickup date to retrieve charges ### Store and Manage Multiple Credit Cards Released: April 15, 2026 Region: US and Canada (USD Payments Only)

{% hint style="info" %} PayCargo now lets users securely store and manage multiple credit cards within a single account, making repeat payments faster and more convenient. {% endhint %} **New capabilities include:** • Store multiple credit cards on one account\ • Name cards for easy identification\ • Set a default card for quicker checkout\ • Remove expired or unused cards anytime **Benefits:** Fewer steps at checkout, less manual entry, and a smoother experience for repeat payments. {% @arcade/embed flowId="XzXKoTZlifCVjoqdZpj4" url="" %} ## March 2026 ### Tri-Star Payment Confirmation Update Released: March 23, 2026 Region: US

{% hint style="info" %} PayCargo now automatically notifies Tri Star when a payment is successfully completed. {% endhint %} This improves the speed and accuracy of payment processing on the Tri Star side by reducing manual tracking and helping streamline reconciliation. There is no change to how payers use PayCargo. Users continue to enter payment details manually and complete payments as usual. **Key details:** • Message sent upon successful payment completion in PayCargo\ • No change to the existing payer workflow\ • Manual payment entry and checkout process remain the same\ • Improves speed and accuracy of payment processing for Tri Star ### Direct Alerts - Product Enhancement Released: March 19, 2026 Region: Global

{% hint style="info" %} A new **Direct Alerts feature** is now available, giving users more control over which transaction, approval, and workflow notifications they receive in PayCargo. {% endhint %} With this update, users can choose to receive alerts only from specific users instead of receiving notifications for all account activity. This helps reduce unnecessary emails and ensures users only see the updates that matter most to their role or team. The feature also applies to workflow-based alerts, allowing users to refine notifications within approval processes and only receive updates from selected users in those workflows. **What’s included:** • Users can select which specific users they want to receive alerts from\ • Applies to new transaction, approval, and workflow alerts\ • Reduces unnecessary email notifications across the account\ • Helps users focus only on relevant transaction activity\ • Configurable within user alert settings in the PayCargo dashboard {% @arcade/embed flowId="18MfaNGBELB2EW9tyuCT" url="" %} ### CODA / Logiware Payment Confirmation Update Released: March 9, 2026 Region: US

{% hint style="info" %} We introduced an update that automatically notifies Logiware when a payment is successfully completed in PayCargo for Coda transactions. {% endhint %} We introduced an update that automatically notifies Logiware when a payment is successfully completed in PayCargo for Coda transactions. This helps ensure payments are recorded faster and improves the accuracy of payment reconciliation on the Logiware side. There is no change to how users make payments in PayCargo. The checkout process remains the same. **Details:** • Payment confirmation is automatically sent after a successful payment\ • No change to the existing payment workflow in PayCargo\ • Helps improve payment tracking and reconciliation\ • Applies to Coda Logiware transactions ## February 2026 ### Lufthansa Cargo Integration with IBS Software iCargo Released: February 20, 2026 Region: US

{% hint style="info" %} PayCargo and **Lufthansa Cargo** have partnered to integrate payments directly into the **IBS Software iCargo platform**, simplifying the process of managing import cargo payments. {% endhint %} By connecting payment workflows directly with cargo management operations, customers can submit payments faster while ensuring charges are automatically applied to the correct station. This eliminates manual processing and improves payment accuracy. **The initial rollout supports import charges at the following stations:** **• Dallas Fort Worth (DFW)**\ **• Houston (IAH)**\ **• Washington Dulles (IAD)**\ **• Los Angeles (LAX)** Customers can access charges through the PayCargo App, Portal, or Quick Pay and submit payments using ACH, credit card, or PayCargo Finance. {% @arcade/embed flowId="3g0tt75vZRKlRnLtjyYW" url="" %} *** ### Smarter Vendor Search for Faster Payments Released: February 19, 2026 Region: Global

{% hint style="info" %} We introduced a **redesigned Vendor Search experience** that makes it easier to locate vendors and move directly into payment. {% endhint %} The updated interface includes enhanced filtering capabilities and a more streamlined workflow, allowing users to quickly identify the correct vendor and complete payments with fewer steps. When logged in, the system now prioritizes vendors you’ve recently paid, helping repeat transactions happen faster while automatically applying your region and currency settings. **New search capabilities include:** • Search by vendor name, airline prefix, or FIRMS code \ • Filter vendors by station code, location, or vendor category \ • Identify vendors enabled for automated refunds \ • Discover newly integrated vendors faster \ • Filter vendors offering same-day cargo release {% @arcade/embed flowId="Dli3jfn5RQIkGQSr74bT" url="" %} *** ## January 2026 ### New Credit Card Transactions Report Released: January 22, 2026 Region: Global

{% hint style="info" %} PayCargo now includes a **Credit Card Transactions Report,** giving users a clear**,** **downloadable view of all credit card activity directly** from the dashboard. {% endhint %} This report makes it easier to track payments, review transaction history, and manage credit card activity in one place. By providing quick access to organized payment data, it helps simplify reconciliation and supports more efficient accounting processes. **Benefits:** \ • Quickly track and reconcile credit card payments\ • View detailed credit card transaction history\ • Simplify month-end and accounting processes\ • Reduce manual follow-ups and spreadsheets\ • Downloadable report available anytime from the dashboard {% @arcade/embed flowId="HfAuI7sUwv0gQC8qudSt" url="" %} *** ### Alaska Air Cargo Digital Payment Integration with PayCargo and IBS Software Released: January 13, 2026 Region: US

{% hint style="info" %} **Alaska Air Cargo** has become the first carrier to integrate both inbound and outbound cargo payment workflows through PayCargo within IBS Software’s iCargo platform. {% endhint %} This milestone connects payment and cargo management workflows from start to finish, helping customers release cargo faster while improving payment accuracy and operational efficiency. By embedding PayCargo directly into the airline’s cargo management system, customers benefit from a more connected payment process that reduces manual work and improves visibility across cargo operations. This integration represents a significant step forward in the modernization of digital payment infrastructure in the global air cargo industry. {% @arcade/embed flowId="W65hOcnZ9eyLNGdkBqzY" url="" %} *** ### The New PayCargo Platform Experience Released: January 9, 2026 Region: Global

{% hint style="info" %} We introduced a **redesigned PayCargo platform experience** built to simplify how logistics teams manage payments and invoices. {% endhint %} The updated interface provides a cleaner layout, improved navigation, and faster workflows, making it easier to send payments, track transactions, and reconcile freight charges. Whether managing individual invoices or large volumes of freight payments, the new experience helps users stay in control while reducing manual steps. **Highlights:** • Send secure payments to approved vendors\ • Manage and reconcile freight charges in one place\ • Reduce delays with automated reconciliation\ • Faster workflows through a streamlined interface {% @arcade/embed flowId="jZeWYJVwdXcu1FTjCUUX" url="" %} *** ## December 2025 ### Island Storage and Distributors: Same-Day Release Across the U.S. & Puerto Rico Released: December 17, 2025 Region: US and Puerto Rico

{% hint style="info" %} **Island Storage and Distributors** now offers Same-Day Release through PayCargo, enabling customers across the United States and Puerto Rico to send payments quickly and receive cargo release the same day. {% endhint %} This integration allows logistics teams to manage payments securely while reducing operational delays caused by traditional payment processing. With PayCargo, customers can send payments directly to Island Storage and Distributors and receive immediate confirmation once payment is processed. **Key benefits:** • Send payments anytime from anywhere in the U.S. or Puerto Rico\ • Same-day cargo release after payment confirmation\ • Fast processing and centralized payment tracking\ • Flexible payment options including ACH and credit card Payments can be completed in just three steps or instantly using PayCargo Quick Pay. *** ### One Platform for Port of LA & Long Beach Payments Released: December 1, 2025 Region: US

{% hint style="info" %} PayCargo simplifies payment workflows across the **Ports of Los Angeles and Long Beach** by consolidating multiple logistics payment systems into a single platform. {% endhint %} Instead of managing payments across multiple portals, customers can use PayCargo to submit payments for Ocean Carriers, Terminals, PierPass/PortCheck, CFS/CES operators, and thousands of vendors in the PayCargo Network. This centralized workflow improves operational efficiency while providing greater visibility across shipments and transactions. **With PayCargo:** • Manage PierPass and PortCheck payments in one place\ • Reduce delays with Same-Day Release vendors\ • Maintain a centralized payment record for accounting\ • Improve operational efficiency with streamlined workflows *** ## **November 2025** ### **Save Your Card for Faster Payments** Released: November 25, 2025 Region: US and Canada

{% hint style="info" %} The redesigned PayCargo platform now allows users to **securely save credit card details for USD payments**, making repeat transactions faster and easier. {% endhint %} Saved payment details eliminate the need to re-enter card information for future transactions while maintaining secure storage and payment protection. This feature helps reduce manual entry and streamlines the payment process for frequent transactions. **Benefits:** \ • Faster checkout for repeat payments \ • Reduced manual entry and fewer payment errors \ • Secure storage of payment details \ • Simplified payment workflows Support for additional currencies will be introduced in future platform updates. {% @arcade/embed flowId="jZeWYJVwdXcu1FTjCUUX" url="" %} *** ## October 2025 ### STG Logistics Integration Released: October 1, 2025 Region: US

{% hint style="info" %} **PayCargo now integrates with STG Logistics**, connecting directly with their CMS to provide real-time visibility, accurate charges, and fully automated payments across multiple locations. {% endhint %} This streamlined process makes paying STG invoices faster, easier, and fully trackable. **Key Benefits:** \ • Charges calculated instantly based on your pickup date \ • Flexible payments via ACH, prepaid, credit card, or PayCargo Line of Credit \ • View, pay, and reconcile charges 24/7 in the PayCargo portal {% @arcade/embed flowId="0xrjgY4gX77zIG8lBI0b" url="" %} *** ## September 2025 ### PCC Logistics/Davinci Widget Released: September 9, 2025 Region: US

{% hint style="info" %} **PayCargo now integrates with PCC Logistics** to make invoice payments fast, secure, and simple through the Da Vinci WMS portal. {% endhint %} Users can streamline invoice processing, reduce costs, and pay their way—whether by credit card, overnight debit, or PayCargo Finance. With PayCargo, payment details are securely stored, eliminating repetitive entry and making repeat transactions easier. This ensures your payments are efficient, trackable, and fully protected. **Benefits:**\ • Faster, smarter invoice payments\ • Reduced manual processing and lower transaction costs\ • Flexible payment options: credit card, ACH, or PayCargo Finance\ • Centralized payment management and tracking {% @arcade/embed flowId="JjsD0GakVw0HLGvkw8nd" url="" %} *** ### **Union Pacific Now with Immediate Cargo Release** Release date: September 5, 2025 Region: US

{% hint style="info" %} **Paying Union Pacific storage and flip fees is faster** and simpler with PayCargo, with payments processed in real time for immediate cargo release. {% endhint %} **Benefits:**\ • Real-time charge retrieval for accurate payments\ • Immediate cargo release to keep shipments on schedule\ • One login for all payments — pay directly in PayCargo This integration streamlines your workflow, saving time and reducing manual steps. {% @arcade/embed flowId="I2zLjZOFPDAk8BoOoW2b" url="" %} *** ## **August 2025** ### **Swissport JFK - Korean Air exclusively on PayCargo** Release date: August 22, 2025 Region: US

{% hint style="info" %} **Swissport JFK – Korean Air** is fully integrated with PayCargo, enabling payers to manage all payments in one place—securely, efficiently, and in real time. {% endhint %} **Benefits:**\ • Faster cargo release through secure digital payments\ • Immediate payment visibility to Swissport JFK – Korean Air\ • Seamless transactions without manual delays or paperwork\ • Trusted compliance and security, backed by global standards\ • One login to manage all vendors and payments in one place With PayCargo, your payments move as fast as your cargo—helping you save time, reduce costs, and keep shipments on schedule. *** ### **United Cargo Refunds Now Fully Automated** Release date: August 15, 2025 Region: US

{% hint style="info" %} **United Cargo refunds are fully automated** in PayCargo, making your workflow simpler, more efficient, and more reliable. {% endhint %} **Benefits:**\ • Receive refunds directly through the PayCargo system\ • Track refund status in real time\ • Eliminate manual steps and reconciliation This integration helps streamline your operations, giving you visibility and control while saving time. {% @arcade/embed flowId="ZpXkCY8jRixYXsJwCHgq" url="" %} *** ## **July 2025** ### **CMA-CGM Integration** Release date: July 24, 2025 Region: US & Canada

{% hint style="info" %} **Pay CMA CGM charges faster** and securely—view and pay invoices directly on PayCargo. {% endhint %} PayCargo now makes paying CMA CGM charges in the U.S. and Canada faster, easier, and more secure. With enhanced integration, invoice information is validated upfront, so you can view and pay outstanding charges directly on the PayCargo platform using a valid Bill of Lading or invoice number. This streamlined process ensures your payments are accurate, efficient, and fully tracked. **Benefits:**\ • Same-day release once payment is approved\ • View outstanding charges by invoice or Bill of Lading\ • Pay freight, Demurrage, and Detention invoices with same-day release\ • Maintenance, Cancellations, and Lost Equipment applied next business day {% @arcade/embed flowId="NcfJ1HUAsNxNt3NDne9W" url="" %} *** ## **April 2025** ### **Pay WFS with PayCargo** Release date: April 24, 2025 Region: US

{% hint style="info" %} **WFS charges** can be paid directly through PayCargo—no separate login required. {% endhint %} This integration streamlines your payment process, helping you work more efficiently and keep cargo moving. **Benefits for your company:**\ • No separate login needed – simply log in to PayCargo, select WFS (ePic), and pay\ • No pre-funding or credit card required – your PayCargo account handles payments directly\ • Centralized payments – manage WFS and all other vendors in one place\ • Fast, real-time release of cargo – save time and resources while keeping shipments on schedule {% @arcade/embed flowId="Mlzn6G0EEaVmymktXeHd" url="" %}