Free time request

Overview

The Container Payment Portal (CPP) allows payers to request additional free time directly from carriers through the built-in Dispute Management module. This functionality enables real-time communication with carriers to request Last Free Day (LFD) extensions and manage related inquiries within the same platform used for container tracking and payments.

By centralizing these requests, CPP helps reduce delays, minimize unnecessary demurrage charges, and maintain clear, documented communication throughout the container lifecycle.

How it Works

The Dispute Management module streamlines LFD extension requests through a structured, transparent workflow:

• Direct Carrier Communication: Submit LFD extension requests directly through the CPP, allowing carriers to review and respond within the platform.

• Centralized Visibility: All requests and carrier responses are logged and viewable in real time, creating a clear audit trail for each container.

• Flexible Carrier Support: When carriers provide specific instructions for requesting additional free time, payers can follow those guidelines while still tracking activity within the portal.

Managing extension requests inside the CPP improves transparency, keeps communication organized, and supports more efficient container and payment management.

Related Questions

How do I dispute current charges shown on the watchlist prior to payment?

Please review the following video guide on how to dispute your payments prior to payment.

Kindly note that not all vendors on the Container Payment Portal have the dispute option enabled for disputes before payments. If your vendor does not have this dispute option, please contact your vendor for more information on updating these charges.

I have made my payment, but I wish to dispute the charges I have paid. How would I do so?

A dispute after payment would be treated as a refund request. Please log in to your PayCargo account and select the transaction in question. You will be presented with an option at the bottom of the transaction for a Refund Request, where you may:

• Upload Supporting Documents if necessary (PDF, PNG, or JPEG formats accepted).

• Provide a clear Reason for the refund (e.g., duplicate payment, clerical error).

• Input the Amount (can be full or partial).

I have contacted the vendor, and the changes they mentioned have not been updated on the Container Payment Portal. How long until the changes apply?

Please allow up to 1 hour before any changes made on the vendor's end reflect on the Container Payment Portal. If the changes have not reflected after 1 hour, please feel free to reach out to our team at [e-mail] for additional assistance.