# APM Terminals
### Overview
PayCargo allows Payers to search, manage, and pay past and pending transactions for supported APM Terminals, including locations such as [Los Angeles (Pier 400)](https://go.paycargo.com/vendorsearch?vendor=APM%20Terminals%20Los%20Angeles), [Port Elizabeth](https://go.paycargo.com/vendorsearch?vendor=APM%20Terminals%20Elizabeth), [Mobile](https://go.paycargo.com/vendorsearch?vendor=APM%20Terminals%20Mobile), and [Miami](https://go.paycargo.com/vendorsearch?vendor=APM%20Terminals%20SFCT). This functionality supports multiple payment methods and helps streamline high-volume container payments.
The enhanced interface includes a bulk search feature, making it easier to review and manage multiple container transactions in one place. This improves visibility, reduces manual work, and supports faster cargo release.
### How it Works — Account Setup
To register and get started, please visit [**PayCargo APM Registration**.](https://go.paycargo.com/register?brand=apm)
Registrations using a credit card are typically approved the same day. For bank account (ACH) setup, approval may take up to **48 hours** to complete required security and regulatory validations.
If expedited access is needed, you may register using a credit card and later convert your account to ACH to take advantage of the lowest long-term processing costs.
* **New Users or Companies:** Update or [register a new user or company for PayCargo](https://go.paycargo.com/register?brand=apm) online. We'll confirm your login as quickly as possible, so you can access the services below.
* **Existing Users:** If you already have a PayCargo login visit [PayCargo](https://go.paycargo.com/?brand=apm) to start using any of the following services.
### How it Works — Making Payments to APM Terminals
PayCargo allows you to create and submit payments for **up to 10 containers at a time** when paying APM Terminals. The interactive demo below walks you through each step of the process.
1. **Log in:** Sign in to your Payer account at [go.paycargo.com](https://go.paycargo.com/)
2. **Start a Payment:** From your dashboard, select **+ Make a Payment**.
3. **Select APM Location:** Choose the appropriate **APM Terminals location** for your transaction.
4. **Enter Container Details:** Input each container individually.\
\&#xNAN;*Note: Do not copy and paste multiple container numbers, as the system will treat them as a single entry.*
5. **Review OSRA Information:** Confirm and acknowledge the required OSRA details.
6. **Review Charges:** Review the charges due and add or remove line items as needed.
7. **Add to Cart:** Add the selected containers to your cart.
8. **Choose Payment Method:** Select your preferred payment method and proceed to submit the payment.
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### Related Questions
Where do I go for support in making payments to APM Terminals?
Please go directly to PayCargo as your first point of contact for customer service.
Email address:
Phone Number: 888.250.7778
How do I register to make payments in PayCargo and how long does it take?
To register and get started, please visit: [PayCargo Registration](https://go.paycargo.com/register?brand=apm). For Credit Card payments, registration enjoys same day approval. When linking bank accounts, registration approval will take up to 48 hours to complete the needed security and regulatory validations. If a quick turn registration is needed, a credit card may be used and the account can then be converted to ACH to access the lowest cost long-term processing.
What does Paid and/or Good Through Date mean?
The “Paid Through Date” (PTD) is the date through which the container charges have been settled, whether by payment of fees or allocation of free time. This date is also referred to as the “Good Through Date” and extends beyond the original “Last Free Day” (LFD).
Can I request for additional free time?
To request additional free time, please contact the appropriate APM Terminal.
How do I initiate a dispute for the charges currently showing?
PayCargo does not set the charges pulled from the APM system. For more information regarding the charges set and disputing charges before payment, please contact the vendor directly.
How do I request a refund?
To request a refund, please visit the following Refund Tutorial: [**Refund Tutorial**](#how-do-i-request-a-refund)**.** Supported documentation uploads include .PDF, .PNG and .JPEG. If attaching an eMail, you must print or download it to .PDF format or use a screenshot in .PNG or .JPEG format.
Post-payment, how long will it take for my container to be released at the Terminal?
PayCargo is directly connected to APMT’s Terminal Operating Systems, ensuring timely communication. However, the Terminals rely on EDI messaging, which may not be immediate. As a result, there could be a delay of up to one (1) hour for status changes to be reflected.
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