> For the complete documentation index, see [llms.txt](https://support.paycargo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.paycargo.com/general/account-information/how-to-unlock-my-account-or-reset-my-password.md).

# How to unlock my account or reset my password

### <mark style="color:$primary;">Overview</mark>

If you are unable to access your PayCargo account due to a forgotten password or repeated failed login attempts, you can restore access using PayCargo’s self-service tools or by contacting the Support Team.

### <mark style="color:$primary;">How it Works:</mark>

#### <i class="fa-key">:key:</i> **Forgotten Password**

If you’ve forgotten your password:

1. Visit the [**PayCargo Password Retrieval**](https://go.paycargo.com/passwordReset) page.
2. Enter your **username and registered email address**.
3. Follow the instructions sent to your email to reset your password.

For security purposes, you must complete the password reset before accessing your account. Be sure to store your new password securely for future use.

{% @arcade/embed flowId="KRM6GAZnv7GRyzxfA9ce" url="<https://app.arcade.software/share/KRM6GAZnv7GRyzxfA9ce>" %}

#### <i class="fa-lock">:lock:</i> **Locked Account**

If your account has been locked due to repeated failed login attempts:

1. Contact the PayCargo Support Team directly at [**888-250-7778**](tel:+1\(888\)250-7778) or [**support@paycargo.com**](mailto:support@paycargo.com).
2. Once your account is unlocked, you will receive a **password reset link** via email.
3. You must reset your password before regaining access.

#### <i class="fa-headset">:headset:</i> Additional Support

If you continue to experience login issues, contact the Support team for further assistance.

### <mark style="color:$primary;">Security Best Practices</mark>

To help avoid login disruptions and protect your account:

<i class="fa-check">:check:</i> Use a **strong, unique password** that is not shared across other platforms.

<i class="fa-check">:check:</i> Store your password securely using a trusted password manager if needed.

<i class="fa-check">:check:</i> Do not share login credentials with other users—[each user should have their own account access.](https://paycargo.com/platform-terms-of-use/#elementor-toc__heading-anchor-1)


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