> For the complete documentation index, see [llms.txt](https://support.paycargo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.paycargo.com/general/account-information/account-access-and-reactivation.md).

# Account Access and Reactivation

### <mark style="color:$primary;">Overview</mark>

If you are unable to access your PayCargo account, the issue may be related to a locked account, a deactivated account, or login credentials. The steps required to restore access depend on the type of issue and whether additional verification is needed.

If you need immediate assistance, PayCargo Support can help review your account status and guide you through the appropriate next steps.

### <mark style="color:$primary;">How it Works:</mark>

#### <i class="fa-lock">:lock:</i> **Locked Account**

A locked account differs from a deactivated account and is often the result of multiple unsuccessful login attempts. To troubleshoot this, follow these steps:

{% stepper %}
{% step %}
Wait a few minutes before attempting to sign in again.
{% endstep %}

{% step %}
If you still cannot access your account, [**contact PayCargo Support**](tel:+1-888-250-7778) for assistance unlocking the account.
{% endstep %}

{% step %}
Once unlocked, you may be required to reset your password before logging in.
{% endstep %}
{% endstepper %}

#### <i class="fa-key">:key:</i> **Forgotten Password**

If you’ve forgotten your password:

1. Visit the [**PayCargo Password Retrieval**](https://go.paycargo.com/passwordReset) page.
2. Enter your username and registered email address.
3. Follow the instructions sent to your email to reset your password.

For security purposes, you must complete the password reset before accessing your account. Be sure to store your new password securely for future use.

{% @arcade/embed flowId="KRM6GAZnv7GRyzxfA9ce" url="<https://app.arcade.software/share/KRM6GAZnv7GRyzxfA9ce>" %}

#### <i class="fa-toggle-large-off">:toggle-large-off:</i> Deactivated Accounts

<mark style="color:red;">**EXPLANATION ABOUT DEACTIVATED ACCOUNTS NEEDED HERE**</mark>

Account reactivation times vary depending on the reason for deactivation and whether additional information or verification is required.

For the most accurate timeline, contact PayCargo Support to review the status of your account.

#### <i class="fa-headset">:headset:</i> Additional Support

If you continue to experience login issues, contact the Support team for further assistance.

### <mark style="color:$primary;">Security Best Practices</mark>

To help avoid login disruptions and protect your account:

<i class="fa-check">:check:</i> Use a **strong, unique password** that is not shared across other platforms.

<i class="fa-check">:check:</i> Store your password securely using a trusted password manager if needed.

<i class="fa-check">:check:</i> Do not share login credentials with other users—[each user should have their own account access.](https://paycargo.com/platform-terms-of-use/#elementor-toc__heading-anchor-1)

### Related Questions

<details>

<summary>Why was my account deactivated?</summary>

</details>

<details>

<summary>How long does account reactivation take?</summary>

</details>

<details>

<summary>Can I create a second PayCargo account?</summary>

</details>


---

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